RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
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Alternatives to Elasticsearch #2808

Closed pat-s closed 10 months ago

pat-s commented 10 months ago

Elasticsearch is a resource monster and not the most performant one either. Alternatives such as

provide low-resource and faster solutions.

Have there been any tests in using such alternatives?

Also, I couldn't find a config option to override the Elasticsearch connection string - is there one exposed or is this not possible at all at the moment?

svenoe commented 10 months ago

Hi Patrick,

no, the quick search hasn't been a huge topic recently, as the current Elasticsearch implementation works and we didn't have much requests for any changes or enhancements here.

The connection is handled via the Elasticsearch webservice and can be altered there. With general questions, though, please visit our forums for community help, or write us an email to hello@otobo.de for professional support. Github is used for development issues only.

Best regards, Sven