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RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
GNU General Public License v3.0
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ticket type empty in "ticket change" event though one is defined #3447

Closed sweting closed 3 months ago

sweting commented 3 months ago

Installed Version: 11.0.2 (Upgrade from 10.1)

Problem - Steps to reproduce

  1. Ticket is created
  2. Set type is set to other with function change ticket
  3. In ticket information widget i can see the type os changed to other also in ticket history (screen 1)
  4. Open the change ticket the title is set correct but the type is empty (screen 2)

screen 1

image

screen 2

image

Do you need more information on that? It would be great if this issue can be fixed

There is a post in forum too: https://otobo.io/forums/topic/update11-0-1-ticket-typ-feld-nach-auswahl-leer-typ-felder-werden-uebersetzt/#post-30598

svenoe commented 3 months ago

Hi sweting,

I was aware of this issue, already, we will definitely have a look at it, thanks for reporting and best regards,

Sven

stefanhaerter commented 3 months ago

Issue should be fixed with merged PR #3458 - leaving it open until further confirmation.

sweting commented 3 months ago

Great. I took your fix into our testing system and i works. So I can confirm from my site. Thanks for the very fast fix.