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RotherOSS / otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
GNU General Public License v3.0
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Owner blanked when closing a ticket OTOBO 10.1.7 #3501

Closed basher-72 closed 3 months ago

basher-72 commented 3 months ago

When you close a ticket the ticket's owner is set to blank . I tried also to set the Onwer as mandatory. The owner field is visibile in the agent's closure windows and it is correctly valued to a specific agent. But when the ticket is close the owner is saved as "--".

svenoe commented 3 months ago

Hi basher, there is a SysConfig setting for this. With general questions however, please visit our forums for community help, or write us an email to hello@otobo.io for professional support. Github is for development issues only. Best regards, Sven