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Can't log in via coursera #1376

Closed dmaplesjc closed 4 years ago

dmaplesjc commented 4 years ago

What Course are you in Python 3 through coursera

What Page were you on All of them

What is your username Daniel Maples

Describe the bug When I click on a link on the coursera webpage that takes me to my runestone text book page it is supposed to auto log me into runestone but it does not.

Example: From: https://www.coursera.org/learn/python-basics/supplement/4Ciu4/introduction-sequences there is a link to https://fopp.umsi.education/runestone/static/fopp/Sequences/intro-Sequences.html.

Traceback N/A

Additional context I tried contacting coursera support and they said it wasn't their problem and to contact runestone instead.

presnick commented 4 years ago

There is a “single sign-on” link near the top of each week in Coursera. Once you follow that you’ll be logged in for a while, and it keeps renewing every time you visit a page. So unless you’re away for a while you won’t have to keep using it.

presnick commented 4 years ago

Also, can you tell me where you posted this issue in Coursera, so we can alert them that they should provide this answer instead of saying it’s a runestone problem? Thanks.

dmaplesjc commented 4 years ago

Hi Paul,

Thank you so much! That solves my problem, however I would strongly suggest that all links from coursera to runestone are single sign on links.

I didn't post this issue to any forum or anything like that in coursera. I submitted a support ticket to which they replied:

Hi Daniel,

Thank you for contacting us! I'm really sorry to learn you're having this inconvenience while trying to open your Runestone textbook, I'm afraid that Runestone is a third-party tool and for that reason, I'm not able to properly troubleshoot, in this case, please contact Runestone directly here https://runestone.academy/runestone/default/reportabug, so you can report the issue and they can offer you a proper resolution. Thank you for your understanding, Coursera Learner Support.

Again, thank you so much for your help Paul! -Dan

On Wed, Oct 30, 2019 at 6:03 AM Paul Resnick notifications@github.com wrote:

Also, can you tell me where you posted this issue in Coursera, so we can alert them that they should provide this answer instead of saying it’s a runestone problem? Thanks.

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dmaplesjc commented 4 years ago

This technically isn't a bug. A user needs to click the single sign on link before any other links. It would be nice if all links from coursera to runestone were single sign on links to avoid confusion and to make things easier for the user.

bnmnetp commented 4 years ago

@dmaplesjc Runestone is kind of caught in the middle here. We don't run the server that UMSI uses for the coursera course. They use and contribute to the Runestone software, but their server is not under our control. It would be much easier if the coursera people directed you to UMSI instead of here when you have login issues, as we can do nothing to help, other than alert @presnick .

presnick commented 4 years ago

I will contact Coursera tech support to give them a better answer to provide in cases like this.

We currently don't have an easy way to make every link be a single sign-on, for a combination of coursera and runestone limitations.

On Wed, Oct 30, 2019 at 1:50 PM Bradley Miller notifications@github.com wrote:

@dmaplesjc https://github.com/dmaplesjc Runestone is kind of caught in the middle here. We don't run the server that UMSI uses for the coursera course. They use and contribute to the Runestone software, but their server is not under our control. It would be much easier if the coursera people directed you to UMSI instead of here when you have login issues, as we can do nothing to help, other than alert @presnick https://github.com/presnick .

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/RunestoneInteractive/RunestoneServer/issues/1376?email_source=notifications&email_token=AAIG7TRM6YJWQ6UTWCXEITTQRHCNPA5CNFSM4JGTWWI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECVFEJQ#issuecomment-548033062, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAIG7TSE5MUWQFXOYE2U53TQRHCNPANCNFSM4JGTWWIQ .