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SAIN Login Error From Google Chrome #30

Closed jshahuci closed 2 years ago

jshahuci commented 3 years ago

While running ready-to-run experiments, we were signed out and unable to sign back into SAIN. After entering the username and password, clicking sign-in would redirect us right back to the sign-in page. When testing on other browsers there were no issues so the issue only seemed to be with Google Chrome. It might be a fixable bug or could just be a random error.

khoiminhpham commented 3 years ago

It seems to be a back-end server non-responsive when that error happened Sempai @jgarci40, it was busy and couldn't handle more request. But I'm pretty sure it was still alive at that time, because if it's crashed I'd have received an email notification.

Let's keep track of future similar errors, for better understanding the cause. Thanks.

jshahuci commented 3 years ago

@khoiminhpham Thanks for looking into it but it seems to be that the error still exists. SAIN works perfectly on other browsers. I tried on a different machine and the same problem occurred as long as I am using google chrome. If I try logging into SAIN on 2 machines at the same time, one of them being chrome and the other machine using another browser (ex. firefox), the one on firefox logs in just fine but the one using chrome experiences an error and returns you to the login page. Not really a major issue but might be worth looking into. Thanks.

khoiminhpham commented 3 years ago

Interesting, let me try to replicate it Sempai @jgarci40, If I can replicate it I'll know how to fix it. Thank you for reporting the issue.

TarandeepSingh562 commented 2 years ago

This bug seems to be fixed now -- I tested it by using google chrome on multiple devices. Thanks @khoiminhpham.

jgarci40 commented 2 years ago

Thanks, @TarandeepSingh562 and @khoiminhpham Closing