Subscription failed: “Please contact the owner of application/service vendortracker with appName: vendortracker -myOrg. It failed its asynchronous callback and responded with message: Tenant creation failed.“

[SyedBabaTajuddinHussaini]

• Issue Description: I am encountering an issue while attempting to subscribe to an SAP CAP Multitenant application deployed within the SAP BTP Cloud Foundry Environment. Below is a detailed description of the problem:

• Summary: I have successfully developed and deployed an SAP CAP Multitenant application within the SAP BTP environment. However, when attempting to subscribe to this application from another subaccount (consumer subaccount within same global account), I encountered a subscription failure.

• Detail Description: I have developed and deployed an SAP CAP Multitenant application to the SAP BTP Cloud Foundry Environment. Upon attempting to subscribe to the SAP CAP Multitenant application, I encountered the following error message within the SAP BTP Subscription Management Dashboard: "Please contact the owner of the application/service 'vendortracker' with appName: 'vendortracker-myOrg'. It failed its asynchronous callback and responded with the message: 'Tenant creation failed.'"

• SAP BTP Subscription Management Dashboard: Screenshots: I have attached screenshots below for your review.

Looking forward to receiving assistance from the experts.

Regards, Syed

[alperdedeoglu]

Can you share the response from network?

[SyedBabaTajuddinHussaini]

[SyedBabaTajuddinHussaini]

{ "name": "vendortracker-myOrg", "title": "vendortracker", "description": "Vendor Tracker Application by Taj", "shortDescription": "Vendor Tracker Application by Taj", "type": "APPLICATION", "license": "FREE", "state": "SUBSCRIBE_FAILED", "isAccountLicensed": true, "url": "", "applicationId": "vendortracker-myOrg!t0012", "applicationCoordinates": { "serviceCategories": [ { "name": "Category" } ] }, "createdDate": "1718200944323", "modifiedDate": "1718200948161", "stateDetails": { "message": "Please contact the owner of application/service vendortracker with appName: vendortracker-myOrg. It failed its asynchronous callback and responded with message: Tenant creation failed." }, "authenticationProvider": "XSUAA", "supportsParametersUpdates": false, "supportsPlanUpdates": false },

[alperdedeoglu]

Do you see any logs on the susaas-srv application after subscription? Is request reaching to the application?

[SyedBabaTajuddinHussaini]

@alperdedeoglu,

Thank you for your quick response.

my susaas-srv applciation log is empty

[SyedBabaTajuddinHussaini]

susaas-mtx > logs:

[alperdedeoglu]

Do you have a separate application for mtx?

[SyedBabaTajuddinHussaini]

Yes, I have separate application for mtx. Screenshot from application provider subaccount:

[alperdedeoglu]

I see, you are trying to develop a multitenant application but your question is actually not really related with our repository. But I will try to help you as much as I can.

I would first unsubscribe and undeploy from everything. Update the cds-dk to the latest.

To create a new project from scratch execute the commands below:

cds init vendor-tracker --add nodejs,mta,mtx,hana,tiny-sample
cd vendor-tracker
npm install
mbt build
cf deploy mta_archives/*

And after deployment, please try a new subscription.

Hint: Keep your saas-registry app name variable as simple as you can, no capital letters or weird characters for a smooth experience. this might cause issues later on approuter XSUAA integration.

[SyedBabaTajuddinHussaini]

Thank you so much. I will try to follow the steps as you have mentioned above.