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SEVENNetworks / AdClear-Open-Source-Issue-Tracker

Open Source Issue Tracker for AdClear non-root ad blocker for Android
https://adclear.com/
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AdClear VPN can't be started #108

Closed ThomasCr closed 4 years ago

ThomasCr commented 4 years ago

I can't use AdClear on my Samsung Tab S6 (SM-T860) with Android 10 / One UI 2.1.

After I switch the VPN on, the switch goes back to off state and get the message, that vpn could not activated because of a error.

I have switchet vpn Logfile on in Advanced Settings and already reported it with the Feedback function.

ThomasCr commented 4 years ago

How to open the Logfile?

They are located in /storage/emulated/0/Android/data/com.seven.adclear/files/instabug/logs?

But can't be read?! Why is it not transparent for users?

csandlin1 commented 4 years ago

Those are logs created by Instabug itself, not the VPN log or a logcat.

Your report doesn't have the VPN log attached. Can you re-replicate with VPN log on and send in another bug report? We'll also try to replicate on our end. Apologies for the inconvenience.

csandlin1 commented 4 years ago

Are you emulating the Samsung device?

ThomasCr commented 4 years ago

No, why should I emulate my tablet? I have again reported a bug. But I hope the Logfile is automatically attached, because I don't see an option to do so.

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

ThomasCr commented 4 years ago

Any update? Problem still exists.

stale[bot] commented 4 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.