search

SSAgov / ANDI

A tool to test web content for accessibility and 508 compliance.
https://www.ssa.gov/accessibility/andi/help/howtouse.html
Other
293 stars 75 forks source link

ANDI does not launch. #227

Closed jbANDI123 closed 3 months ago

jbANDI123 commented 4 months ago

ANDI has stopped working. When selected, the tool doesn't drop down. I've tried your troubleshooting page with no luck.

JohnCotterSSA commented 4 months ago

ANDI seems to be working fine for us. Can you provide any other details? Check the developer tools console for errors. Provide a link to a page that it's not working on.

jbANDI123 commented 4 months ago

When I click on ANDI to launch, the inspection tools are not dropping down. I've tried several different web pages.

https://www.ssa.gov/accessibility/andi/help/install.html https://www.google.com/

jbANDI123 commented 4 months ago

Thank you, Emmarie! Can you give more details on going into your application folder?

I also tried to remove then add ANDI back to my tool bar, and it didn't work.

Emmarie-Ahtunan commented 4 months ago

Are you opening ANDI from your bookmarks on an actual webpage?

Image of ANDI open on GitHub Accessibility webpage.
jbANDI123 commented 4 months ago

Yes. It was working fine a few weeks ago.

Emmarie-Ahtunan commented 4 months ago

Now that I've deleted and reinstalled ANDI, it's working fine for me. Have you updated Chrome? I think I had an update yesterday or the day before. Otherwise, maybe check the troubleshooting page or do as @JohnCotterSSA asks: Can you provide any other details? Check the developer tools console for errors. Provide a link to a page that it's not working on.

Best!

dilitimor commented 3 months ago

Andi also did not run for this site https://indonesia.go.id It is work for others

dilitimor commented 3 months ago

Andi also did not run for this site https://indonesia.go.id It is work for others

It is solved, use CSP disable extension, and refresh (my mistake is not refresh) than run ANDI

JohnCotterSSA commented 3 months ago

Thank you for troubleshooting the issue. I will close the ticket.