✨Done replies aren't explained to the user

[piers-sinclair]

Cc: @Khaled-Albahsh @leahy268 @adamcogan

Hi @Jord-Gui

Pain

As a user, it is unclear why you need to reply done to the email.

Seems like a pointless hoop to jump through.

Suggested Solution

Either remove replying done or explain why the user must reply done

Tasks

• [ ] Investigate and fix

Acceptance Criteria

No Done reply or done reply is explained

More Information

Screenshots

Figure: This task isn't explained

Thanks!

[Jord-Gui]

Done - added note that says it's for reporting purposes

Figure: SharePoint email

Figure: GitHub email