OSError: [Errno 5] Input/output error

[Redouane15]

Hello team,

I hope you're doing well,

The exporter was working well, but after restarting it we aren't able to collecte metrics and we got the errors below in the hanadb_exporter.log:

Traceback (most recent call last):

File "/usr/lib64/python3.6/threading.py", line 884, in _bootstrap

self._bootstrap_inner()

File "/usr/lib64/python3.6/threading.py", line 926, in _bootstrap_inner

(self.name, _format_exc()), file=_sys.stderr)

OSError: [Errno 5] Input/output error

Could you please help us ? We are facing this issue in the PROD system.

Regards, Redouane

[arbulu89]

Hi @Redouane15 , Is this all the error message you get? Try the next to see if we can get more information:

1. Modify the logging_config.ini file to increase the verbosity level. Replace the WARNING word by DEBUG in the whole file (or you could remove the logging entry from the config.json configuration file and use the -v DEBUG flag in the hanadb_exporter call
2. Repeat the execution
3. Check and upload here the hanadb_exporter.log content (or the screen output, it should be the same)

[Redouane15]

Hello team,

Thanks a lot for your feedback.

Please find in the attached file, the log file request.

Thanks & Regards, Redouane hanadb_exporter.log.gz

[arbulu89]

Hi @Redouane15 ,

Were you able to fix the issue? Otherwise, I would need to have a step of step list of operations you did to reproduce the issue, because I cannot really understand how you reached that state. What do you really mean restart?

I would need more information.

[Redouane15]

Hello Xabier,

Yes, we are still facing the issue.

1. We kill the exporter process

2. cd /usr/etc/hanadb_exporter

hanadb_exporter -c config.json -m metrics.json &

Thanks a lot for your help.

Regards,

Redouane

Le mer. 5 mai 2021 à 14:06, Xabier Arbulu Insausti @.***> a écrit :

Hi @Redouane15 https://github.com/Redouane15 ,

Were you able to fix the issue? Otherwise, I would need to have a step of step list of operations you did to reproduce the issue, because I cannot really understand how you reached that state. What do you really mean restart?

I would need more information.

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[arbulu89]

Hi @Redouane15 I cannot reproduce the issue. I tried the steps (killing the exporter with the kill comand), but it resumes properly the execution. Are you using the latest version of the package?

Xabi

[Redouane15]

Hello Xabier,

Yes, it works for other systems and it was working for the production as well.

But we don't know what happened in the production, were you able to check the shared logs ? Nothing strange about them ?

We installed the solution 6 months ago, how can we check the version, please ?

Thanks a lot for your help.

Regards, Redouane

Le lun. 10 mai 2021 à 12:19, Xabier Arbulu Insausti < @.***> a écrit :

Hi @Redouane15 https://github.com/Redouane15 I cannot reproduce the issue. I tried the steps (killing the exporter with the kill comand), but it resumes properly the execution. Are you using the latest version of the package?

Xabi

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[arbulu89]

Hi @Redouane15 , Yes, I checked the logs, but nothing I could figure it out.

I don't know how you are using the exporter, so I cannot really say the version of the application. How did you install it? If you used pip, you should be able to get the version using the same tool. If you just cloned the repository you will need to check the code. I will open a new github ticket asking a new feature to show the version of the package (but this won't come immediately)

[diegoakechi]

@Redouane15 closing due to lack of activity. If needed, please, reopen.

Regards,