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SafeExamBrowser / seb-mac

Safe Exam Browser for macOS and iOS
https://www.safeexambrowser.org/macosx
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Camera not turning on (even when allowed/enabled in settings) during the test when using MacOS. #432

Open MelusiZondi opened 3 weeks ago

MelusiZondi commented 3 weeks ago

[!IMPORTANT]

  • Please always consult the documentation first before creating a bug report: https://safeexambrowser.org/windows/win_usermanual_en.html.
  • Please always attach the log file(s) of the affected session(s)! They can be found under %LocalAppData%\SafeExamBrowser\Logs. Kindly give instruction on how to get the log files on MacOS devices so we can instruct our students to send these to us so we can forwards to you for further investigation.

Describe the Bug Safe Exam Browser giving a prompt to allow camera access (on MacOS devices), even after the the user has Allowed webcam access. This is happening during the test. (screenshot attached).

Steps to Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected Behavior Safe Exam Browser should start the Webcam and periodically take screenshots as the student is attempting the test on LMS (Moodle)

Screenshots If applicable, add screenshots to help explain your problem. image

Version Information

Additional Context This error is recurring across all out students who use MacOS devices (Especially using MacOS 14 and above), non of them are able to complete the Mock Test we created in order to ensure that SEB works properly for all our students before our official assessments begin.

danschlet commented 3 weeks ago

Try it with the 3.4 beta version, there the issue should be fixed: https://github.com/SafeExamBrowser/seb-mac/releases

The target is to have a final release of 3.4 for macOS next week.

MelusiZondi commented 3 weeks ago

Hi Daniel,

Thank you for your quick response, we will share this with our students who use the MacOS devices.

Regards

From: Daniel R. Schneider @.> Sent: Thursday, August 29, 2024 3:27 PM To: SafeExamBrowser/seb-mac @.> Cc: Melusi Zondi @.>; Author @.> Subject: Re: [SafeExamBrowser/seb-mac] Camera not turning on (even when allowed/enabled in settings) during the test when using MacOS. (Issue #432)

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Try it with the 3.4 beta version, there the issue should be fixed: https://github.com/SafeExamBrowser/seb-mac/releaseshttps://github.com/SafeExamBrowser/seb-mac/releases

The target is to have a final release of 3.4 for macOS next week.

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