Start of Safe Exam Browser causes fatal Error

[user230521]

Describe the Bug Installation went smooth but when running the application its shows a fatal error.

Expected Behavior safe exam should start.

Screenshots

Version Information

• OS: Windows 10 Professional, [Version 10.0.19045.2251]
• SEB-Version 3.5.0.544

Additional Context I read the documentation and the hinds and solultions on #33 but still not working. I have further done all crosschecks to verify the Problem on my side, but wasn't able to find the problem. Its only Safe exam who causes trouble at the moment. Maybe you have an alternative way of solving the problem. I would need the Safe exam latest by wednesday. Thanks for your effort.

[dbuechel]

Please execute the following statement in the command prompt of Windows and post the output below: WMIC /namespace:\\root\cimv2 PATH Win32_PnPEntity GET DeviceID.

[ndum]

hi @dbuechel , i have a device with the same issue, is there any solutions?

[user230521]

C:\WINDOWS\system32>WMIC /namespace:\root\cimv2 PATH Win32_PnPEntity GET DeviceID DeviceID PCI\VEN_8086&DEV_A13A&SUBSYS_34641458&REV_31\3&11583659&0&B0 PCI\VEN_8086&DEV_591B&SUBSYS_34641458&REV_04\3&11583659&0&10 ACPI\PNP0C02\1 ACPI\PNP0C02\2 ACPI\PNP0C02\5 USB\ROOT_HUB30\4&17B3B45B&0&0 ACPI\PNP0C14\OPT1 ACPI\PNP0C14\OPTM ACPI\PNP0C09\1 SWD\PRINTENUM{DE7FAD77-8A18-4B04-B1A9-641C59F6F49C} PCI\VEN_8086&DEV_A11C&SUBSYS_34641458&REV_F1\3&11583659&0&E8 ACPI\PNP0C0A\1 ACPI\PNP0C0B\0 ACPI\PNP0C0B\1 ACPI\PNP0C0B\2 ACPI\PNP0C0B\3 ACPI\PNP0C0B\4 PCI\VEN_10DE&DEV_1C20&SUBSYS_34641458&REV_A1\4&3240309D&0&0008 ACPI\ACPI000C\2&DABA3FF&0 SWD\PRINTENUM\PRINTQUEUES SWD\PRINTENUM{CF85A219-CFD8-41BE-9719-8AFFB4CC8122} USB\ASMEDIAROOT_HUB\5&9455894&0&0 ROOT\VOLMGR\0000 HID\VID_046D&PID_C534&MI_01&COL03\7&1CA9F37E&0&0002 ACPI\PNP0000\4&549B13E&0 SWD\MSRRAS\MS_PPPOEMINIPORT ROOT\BASICDISPLAY\0000 HID\VID_1044&PID_7A06&MI_01&COL01\7&2DDD3843&0&0000 ACPI\PNP0C0E\2&DABA3FF&0 USB\VID_046D&PID_C534\5&19A935C5&0&2 ACPI\PNP0C02\LPCDEV STORAGE\VOLUME{9ABB2355-567B-11E7-A7EE-806E6F6E6963}#00000073B1C00000 ROOT\NET\0000 ACPI\THERMALZONE\TZ00 ACPI\THERMALZONE\TZ01 ACPI\ACPI0003\5&15D725F4&0 SWD\PRINTENUM\WSD-CCA1DCF9-7825-4CDA-8834-BEC8421A77A3 SWD\MSRRAS{5E259276-BC7E-40E3-B93B-8F89B5F3ABC0} ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_1 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_2 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_3 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_4 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_5 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_6 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@2.80GHZ_7 ACPI\GENUINEINTEL-_INTEL64_FAMILY_6_MODEL158-_INTEL(R)_CORE(TM)_I7-7700HQCPU@_2.80GHZ_8 SWD\MSRRAS\MS_PPTPMINIPORT SWD\IPP\CFE92100-67C4-11D4-A45F-64EB8C1657B8 PCI\VEN_8086&DEV_1911&SUBSYS_34641458&REV_00\3&11583659&0&40 ROOT\VID\0000 ACPI\PNP0103\0 PCI\VEN_1B21&DEV_1242&SUBSYS_34641458&REV_00\4&1697B7A2&0&00E4 SWD\MSRRAS\MS_AGILEVPNMINIPORT ROOT\COMPOSITEBUS\0000 ROOT\VDRVROOT\0000 USB\VID_046D&PID_C534&MI_00\6&10C0B9BC&2&0000 ROOT\SPACEPORT\0000 ACPI\PNP0C04\4&549B13E&0 USB\VID_8087&PID_0A2B\5&19A935C5&0&4 HID\VID_046D&PID_C534&MI_01&COL04\7&1CA9F37E&0&0003 SWD\DAFUPNPPROVIDER\UUID:FA095ECC-E13E-40E7-8E6C-C80E1424A646 ROOT\KDNIC\0000 HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_14583464&REV_1000\4&789C756&0&0001 STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT2 STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT3 STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT4 STORAGE\VOLUME{9ABB2355-567B-11E7-A7EE-806E6F6E6963}#0000007392800000 PCI\VEN_8086&DEV_A112&SUBSYS_34641458&REV_F1\3&11583659&0&E2 HID\VID_1044&PID_7A06&MI_01&COL02\7&2DDD3843&0&0001 ACPI\PNP0C02\PCHRESV SWD\DAFWSDPROVIDER\URN:UUID:CFE92100-67C4-11D4-A45F-9CAED32ED272 DISPLAY\LGD049A\4&297DD312&0&UID265988 SWD\PRINTENUM{4D52B025-30E4-4269-8201-9818B0F1B015} PCI\VEN_8086&DEV_1901&SUBSYS_34641458&REV_05\3&11583659&0&08 PCI\VEN_8086&DEV_A152&SUBSYS_34641458&REV_31\3&11583659&0&F8 HID\VID_1044&PID_7A06&MI_00\7&1AAD1C05&0&0000 PCI\VEN_10EC&DEV_522A&SUBSYS_522A10EC&REV_01\4&363330D9&0&00E0 ACPI\PNP0C0D\5&15D725F4&0 ACPI\PNP0100\4&549B13E&0 ACPI\ACPI0008\5&15D725F4&0 ROOT\UMBUS\0000 ROOT\CAD\0000 ACPI\INT0800\4&549B13E&0 SWD\RADIO{3DB5895D-CC28-44B3-AD3D-6F01A782B8D2} USB\VID_046D&PID_C534&MI_01\6&10C0B9BC&2&0001 SWD\MSDAS{CE958E9A-424F-4C88-86F4-11314821E75A} ROOT\ACPI_HAL\0000 USB\VID_1044&PID_7A06\5&19A935C5&0&5 SWD\MSRRAS\MS_NDISWANBH SWD\MSRRAS\MS_NDISWANIP HID\VID_046D&PID_C534&MI_01&COL05\7&1CA9F37E&0&0004 ACPI\PNP0A08\0 ACPI\PNP0C14\DCK ACPI\INT3F0D\4&549B13E&0 PCI\VEN_8086&DEV_24F3&SUBSYS_10108086&REV_3A\4&1446D944&0&00E2 HID\VID_046D&PID_C534&MI_00\7&72D4A44&0&0000 PCI\VEN_8086&DEV_A121&SUBSYS_34641458&REV_31\3&11583659&0&FA HID\VID_1044&PID_7A06&MI_01&COL03\7&2DDD3843&0&0002 ACPI\PNP0C0C\2&DABA3FF&0 ACPI_HAL\PNP0C08\0 HTREE\ROOT\0 ROOT\BASICRENDER\0000 SWD\MSRRAS\MS_SSTPMINIPORT PCI\VEN_8086&DEV_A171&SUBSYS_34641458&REV_31\3&11583659&0&FB SWD\DRIVERENUM{5943D767-2586-4B0A-920E-2A9C60DB082F}#ETD_COMPONENT&4&5E622AA&0 ACPI_HAL\UEFI\0 HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&789C756&0&0201 SWD\RADIO\BLUETOOTH_F48C50A886BB PCI\VEN_8086&DEV_A114&SUBSYS_34641458&REV_F1\3&11583659&0&E4 USB\VID_1BCF&PID_2C6B&MI_00\6&43EB8B&0&0000 ACPI\MSFT0101\1 ACPI\FIXEDBUTTON\2&DABA3FF&0 USB\VID_1044&PID_7A06&MI_02\6&91EE8CF&0&0002 USB\VID_1BCF&PID_2C6B\5&19A935C5&0&9 USB\VID_1044&PID_7A06&MI_01\6&91EE8CF&0&0001 USB\VID_1044&PID_7A06&MI_00\6&91EE8CF&0&0000 SWD\MMDEVAPI{0.0.0.00000000}.{08AE5398-16DF-4875-B7EB-BF26ECB2A67F} HID\VID_046D&PID_C534&MI_01&COL01\7&1CA9F37E&0&0000 ACPI\INT33A1\1 PCI\VEN_14A4&DEV_2200&SUBSYS_10931B4B&REV_01\4&203BD21A&0&00E8 PCI\VEN_8086&DEV_A111&SUBSYS_34641458&REV_F1\3&11583659&0&E0 ACPI\PNP0C02\IOTRAPS SWD\MMDEVAPI\MICROSOFTGSWAVETABLESYNTH PCI\VEN_8086&DEV_A12F&SUBSYS_34641458&REV_31\3&11583659&0&A0 SWD\PRINTENUM{E56ED8DF-7306-499F-A597-13DFA234C977} PCI\VEN_8086&DEV_A123&SUBSYS_34641458&REV_31\3&11583659&0&FC ACPI\PNP0B00\4&549B13E&0 {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&349418F7&1&11 {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&349418F7&1&12 ROOT\NDISVIRTUALBUS\0000 SWD\DAFUPNPPROVIDER\UUID:FA095ECC-E13E-40E7-8E6C-74427F04F814 STORAGE\VOLUME{9ABB2355-567B-11E7-A7EE-806E6F6E6963}#0000000011500000 SWD\PRINTENUM{2073C874-6E05-4CE3-9447-1D44FDCA1F95} SWD\DAFWSDPROVIDER\URN:UUID:CFE92100-67C4-11D4-A45F-9CAED32ED272/URI:URN:UUID:CFE92100-67C4-11D4-A45F-9CAED32ED272/01 SWD\DAFWSDPROVIDER\URN:UUID:CFE92100-67C4-11D4-A45F-9CAED32ED272/URI:URN:UUID:CFE92100-67C4-11D4-A45F-9CAED32ED272/02 ACPI\PNP0C0E\5&15D725F4&0 SWD\PRINTENUM{F7307666-1D93-4A1A-B10E-D49A5C1F264E} SCSI\DISK&VEN_NVME&PROD_LITEON_CX2-8B512\5&2540B8F&0&000000 ACPI\ETD0A02\3&11583659&0 HID\VID_1044&PID_7A06&MI_02\7&5728A7A&0&0000 HID\VID_046D&PID_C534&MI_01&COL02\7&1CA9F37E&0&0001 SWD\PRINTENUM{2EEB9F6F-8CFE-4341-9C6F-8E5E26015E97} ROOT\MSSMBIOS\0000 ACPI\INT340E\2&DABA3FF&0 SWD\RADIO{25A392BC-152B-48A1-9AD2-625D0FF442C1} PCI\VEN_8086&DEV_A131&SUBSYS_34641458&REV_31\3&11583659&0&A2 SWD\PRINTENUM\WSD-E086B170-2CEE-4623-9DD9-96D10D880423 ROOT\SYSTEM\0000 ROOT\SYSTEM\0001 PCI\VEN_8086&DEV_A103&SUBSYS_34641458&REV_31\3&11583659&0&B8 SWD\PRINTENUM{5EC80FA9-F304-4C5D-91C9-C22A27121B9F} ACPI\MSF0001\3&11583659&0 ROOT\RDPBUS\0000 SWD\MSRRAS\MS_NDISWANIPV6 STORAGE\VOLUME{9ABB2355-567B-11E7-A7EE-806E6F6E6963}#0000000010500000 SWD\PRINTENUM{EEE62E5B-BA7F-4A17-B1E8-7E38BEA5D49B} PCI\VEN_8086&DEV_5910&SUBSYS_34641458&REV05\3&11583659&0&00 STORAGE\VOLUME{9ABB2355-567B-11E7-A7EE-806E6F6E6963}#0000000000100000 UEFI\RES{3601272D-8B6D-44C0-AF50-BED2EF0F07F9}\0 SWD\MSRRAS\MS_L2TPMINIPORT

At the end, i wasn't able to solve the problem. So I tried another device where I had the same issues. As it was an old machine i completly reinstalled Windows and used at as a nearly white machine and its worked. Sry isn't a good solution but solved my probleme in an adiquate time.

[dbuechel]

Thanks for the update. The command returned a plausible list of devices, so I can't really warp my head around why the same command would fail when executed from within SEB. But as you appear to have been able to solve the issue, I'd suggest to close it for now. But please feel free to reopen it or add new information in case the issue should reappear.