Caught unexpected exception while performing operation 'LazyInitializationOperation'!

[adixy94]

Describe the Bug A student gets the "SEB failed to start a new session!" error when they try to start the exam. The student is advised to install the latest version of C++ redistributable, reinstall the SEB, and reboot the computer. However, the same issue appears when they try to start the exam. The SEB is installed using the .exe file.

Version Information

• OS: Windows 11, Microsoft Windows NT 10.0.26120.0 (x64)
• Computer: 'LAPTOP-576N8CNP' is a ThinkPad P1 Gen 4i 20Y3004DUS manufactured by LENOVO
• Safe Exam Browser: Safe Exam Browser, Version 3.6.0 (x64), Build 3.6.0.633

Screenshots Screenshot of the installed C++ redistributables Error from the log

ERROR: Caught unexpected exception while performing operation 'LazyInitializationOperation'!

Exception Message: Access is denied Exception Type: System.ComponentModel.Win32Exception

at SimpleWifi.Win32.WlanClient..ctor() at SimpleWifi.Wifi..ctor() at SafeExamBrowser.SystemComponents.Network.NetworkAdapter.Initialize() in C:\Users\appveyor\projects\seb-win-refactoring-phv3mbelx16fm9ou\SafeExamBrowser.SystemComponents\Network\NetworkAdapter.cs:line 92 at SafeExamBrowser.Client.Operations.ShellOperation.InitializeSystemComponents() in C:\Users\appveyor\projects\seb-win-refactoring-phv3mbelx16fm9ou\SafeExamBrowser.Client\Operations\ShellOperation.cs:line 214 at SafeExamBrowser.Client.Operations.ShellOperation.Perform() in C:\Users\appveyor\projects\seb-win-refactoring-phv3mbelx16fm9ou\SafeExamBrowser.Client\Operations\ShellOperation.cs:line 81 at SafeExamBrowser.Core.OperationModel.OperationSequence.Perform() in C:\Users\appveyor\projects\seb-win-refactoring-phv3mbelx16fm9ou\SafeExamBrowser.Core\OperationModel\OperationSequence.cs:line 108

SEB log files

1. Client - 2024-05-08_15h09m38s_Client.log
2. Runtime - 2024-05-08_15h09m38s_Runtime.log

[dbuechel]

This most likely is a (configuration) issue on the system of the student. It appears that access to the WiFi control is denied. This may be caused by a corrupted WMI repository, a registry manipulation resp. group policy and can likely only be resolved by a support specialist or the student themselves by fixing their system (configuration).

[github-actions[bot]]

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

[dbuechel]

Ensure that you have given SEB permission to access the location services (see Settings > Privacy & security > Location in the system control panel of Windows).