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SafeExamBrowser / seb-win-refactoring

Safe Exam Browser for Windows.
https://www.safeexambrowser.org/news_en.html
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Installation problem 0x80070490 #897

Closed MicheleVeniero closed 4 months ago

MicheleVeniero commented 4 months ago

I have an issue with the installlation of SEB. When I try to install the program, this message error appear (0x80070490). Here the log. Safe_Exam_Browser_20240529155734.log

dbuechel commented 4 months ago

There appears to be an error when installing the Visual C++ Redistributable:

[3540:1564][2024-05-29T15:58:06]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[3540:1564][2024-05-29T15:58:06]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[3540:1564][2024-05-29T15:58:06]e000: Error 0x80070490: Failed to verify signature of payload: vc_redist.x64.exe
[3540:1564][2024-05-29T15:58:06]e310: Failed to verify payload: vc_redist.x64.exe at path: C:\ProgramData\Package Cache\.unverified\vc_redist.x64.exe, error: 0x80070490. Deleting file.

Try to install it manually as specified in the release notes and then retry the setup bundle (.exe) or install the setup (.msi) instead of the setup bundle. Please do also note that SEB 3.5.0 is not officially supported anymore; if possible, try to use the latest official release version (currently SEB 3.7.0).