Message "The browser application has detected a closed URL. Do you want to terminate SEB now?" but only hard shutdown is possible

[WDMIL27]

One of my students gets this message when she finishes her exercises:

It says (in Dutch): "The browser application has detected a closed URL. Do you want to terminate SEB now?" But the Yes and No buttons don't work, nor is anything else on her screen. The only thing she can do, is to use a hard shutdown.

(We are using SEB in combination with bookwidgets, a tool for online exercises in educational context.)

Any suggestions on what we can try? Thanks!

[dbuechel]

Please provide the application logs of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.

[github-actions[bot]]

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

[wxnnvs]

@WDMIL27 do what @dbuechel says Maybe try just hitting enter