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SafeExamBrowser / seb-win-refactoring

Safe Exam Browser for Windows.
https://www.safeexambrowser.org/news_en.html
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Session Start Error #976

Open MelusiZondi opened 1 month ago

MelusiZondi commented 1 month ago

[!IMPORTANT]

Describe the Bug SEB failed to start a new session! Please consult the log files for more information.

C:\Users\LibUser\AppData\Local\SafeExamBrowser\Logs\2024-09-17_14h50m17s_Client.log)

C:\Users\LibUser\AppData\Local\SafeExamBrowser\Logs\2024-09-17_14h50m17s_Runtime.log)

Steps to Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected Behavior SEB Launches successfully and runs the test/exams.

If applicable, add screenshots to help explain your problem. image

Version Information System information; Processor   11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz Installed RAM     8,00 GB (7,73 GB usable) System type 64-bit operating system, x64-based processor Edition     Windows 11 Pro Version     22H2 Installed on      ‎2023/‎04/‎22 OS build    22621.3447 Experience  Windows Feature Experience Pack 1000.22688.1000.0

App Version 3.7.1 (x64) Additional Context Add any other context about the problem here.

dbuechel commented 1 month ago

Please provide the application logs of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.

MelusiZondi commented 1 month ago

Hi Damian,

Please find attached log files as requested.

Regards

From: Damian Büchel @.> Sent: Wednesday, September 18, 2024 2:23 PM To: SafeExamBrowser/seb-win-refactoring @.> Cc: Melusi Zondi @.>; Author @.> Subject: Re: [SafeExamBrowser/seb-win-refactoring] Session Start Error (Issue #976)

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Please provide the application logs of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.

— Reply to this email directly, view it on GitHubhttps://github.com/SafeExamBrowser/seb-win-refactoring/issues/976#issuecomment-2358326396, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BKXJWVPTJWHKO2D53HGEFF3ZXFWE7AVCNFSM6AAAAABONCLGZ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJYGMZDMMZZGY. You are receiving this because you authored the thread.Message ID: @.***>

MelusiZondi commented 1 month ago

Hi Damian,

I did send the log files via email, however, please see attached below;-

2024-09-18_09h40m55s_Client.log 2024-09-18_09h40m55s_Runtime.log

Kindly assist soonest.

dbuechel commented 1 month ago

As the client log already reveals in plain English:

2024-09-18 09:41:01.994 [01] - INFO: Initializing applications...
2024-09-18 09:41:02.402 [01] - DEBUG: [ApplicationMonitor] Initialized 254 currently running processes.
2024-09-18 09:41:02.402 [01] - DEBUG: [ApplicationMonitor] Initialized blacklist with 49 applications: AA_v3.exe, AeroAdmin.exe, beamyourscreen-host.exe, CamPlay.exe, Camtasia.exe, CamtasiaStudio.exe, Camtasia_Studio.exe, CamRecorder.exe, CamtasiaUtl.exe, chromoting.exe, CiscoCollabHost.exe, CiscoWebExStart.exe, Discord.exe, Element.exe, g2mcomm.exe, g2mcomm.exe, g2mlauncher.exe, g2mstart.exe, GotoMeetingWinStore.exe, join.me.exe, join.me.sentinel.exe, Microsoft.Media.player.exe, Mikogo-host.exe, MS-teams.exe, obs32.exe, obs64.exe, PCMonitorSrv.exe, pcmontask.exe, ptoneclk.exe, RemotePCDesktop.exe, remoting_host.exe, RPCService.exe, RPCSuite.exe, Skype.exe, SkypeApp.exe, SkypeHost.exe, slack.exe, spotify.exe, SRServer.exe, strwinclt.exe, Teams.exe, TeamViewer.exe, Telegram.exe, VLC.exe, vncserver.exe, vncviewer.exe, vncserverui.exe, webexmta.exe, Zoom.exe
2024-09-18 09:41:02.402 [01] - DEBUG: [ApplicationMonitor] Process 'SRServer.exe' (10000) belongs to application 'SRServer.exe' and needs to be terminated.
2024-09-18 09:41:02.418 [01] - DEBUG: [ApplicationMonitor] Initialized whitelist with 0 applications.
2024-09-18 09:41:02.418 [01] - INFO: The following applications need to be terminated: SRServer.exe.
2024-09-18 09:41:04.019 [01] - INFO: The user chose to automatically terminate all running applications.
2024-09-18 09:41:04.019 [01] - DEBUG: [Process 'SRServer.exe' (10000)] Attempting to close process...
2024-09-18 09:41:04.019 [01] - WARNING: [Process 'SRServer.exe' (10000)] Failed to send close message to main window!

[...]

2024-09-18 09:41:04.067 [01] - DEBUG: [Process 'SRServer.exe' (10000)] Attempting to kill process...
2024-09-18 09:41:04.082 [01] - ERROR: [Process 'SRServer.exe' (10000)] Failed to kill process!

   Exception Message: Access is denied
   Exception Type: System.ComponentModel.Win32Exception

   at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.GetProcessHandle(Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.Kill()
   at SafeExamBrowser.WindowsApi.Processes.Process.TryKill(Int32 timeout_ms) in C:\Users\appveyor\projects\seb-win-refactoring-mltg1wfbmuoivnbc\SafeExamBrowser.WindowsApi\Processes\Process.cs:line 103

[...]

2024-09-18 09:41:04.098 [01] - ERROR: [Process 'SRServer.exe' (10000)] Failed to check whether process is terminated!

   Exception Message: Access is denied
   Exception Type: System.ComponentModel.Win32Exception

   at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.GetProcessHandle(Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.get_HasExited()
   at SafeExamBrowser.WindowsApi.Processes.Process.IsTerminated() in C:\Users\appveyor\projects\seb-win-refactoring-mltg1wfbmuoivnbc\SafeExamBrowser.WindowsApi\Processes\Process.cs:line 126

2024-09-18 09:41:04.098 [01] - WARNING: [ApplicationMonitor] Failed to terminate process 'SRServer.exe' (10000)!

[...]

2024-09-18 09:41:04.098 [01] - ERROR: Failed to automatically terminate application 'SRServer.exe'!

In particular: Failed to automatically terminate application 'SRServer.exe'!, i.e. you defined that application to be a prohibited application but SEB failed to automatically terminate it (potentially because it is running with administrator privileges or alike). Simply terminate it manually and restart SEB, or then investigate what the potential issue could be with the failed termination of that particular application.

github-actions[bot] commented 3 days ago

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.