SafeExamBrowser / seb-win-refactoring

Safe Exam Browser for Windows.
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Microsoft Visual C++ 2015 installation error #999

Open R2D2byBest opened 1 month ago

R2D2byBest commented 1 month ago

Hi,

I have users (2 at the moment) who are getting stuck with this error (w11) image

They have enough disk space, I just wanted to know if anyone has had the problem and identify a solution.

Thanks

NekoJonez commented 1 month ago

This might be related to #967 But I have been this going wrong if Windows Update or the Windows Installer service is busy. Try to run the installer right after boot.

dbuechel commented 1 month ago

The message indicates that another installation is ongoing, so please make sure that you do not attempt to install various software products concurrently. Also, you may want to try installing this particular runtime dependency manually before retrying to install SEB (see the release notes for the download links).

Apart from that, if the Visual C++ redistributable (a Micorsoft product) fails to install, you'd need to search the Microsoft resources resp. contact them in order to resolve it.

github-actions[bot] commented 1 week ago

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.