Closed jkbhagatio closed 1 week ago
3 times in the last week, we have had Kernel Power Error crashes on Aeon3.
It seems root cause could be any or multiple of:
This was the XML from the event viewer error log:
Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 13/06/2024 13:42:12 Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: AEON3 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> <EventID>41</EventID> <Version>8</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000400000000002</Keywords> <TimeCreated SystemTime="2024-06-13T12:42:12.5927129Z" /> <EventRecordID>16151</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>AEON3</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">209</Data> <Data Name="BugcheckParameter1">0xb8</Data> <Data Name="BugcheckParameter2">0x2</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0xfffff807179a7fc9</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> <Data Name="Checkpoint">0</Data> <Data Name="ConnectedStandbyInProgress">false</Data> <Data Name="SystemSleepTransitionsToOn">0</Data> <Data Name="CsEntryScenarioInstanceId">0</Data> <Data Name="BugcheckInfoFromEFI">false</Data> <Data Name="CheckpointStatus">0</Data> <Data Name="CsEntryScenarioInstanceIdV2">0</Data> <Data Name="LongPowerButtonPressDetected">false</Data> </EventData> </Event>
Closing this as we swapped the computer in Aeon3 (it is now in 462) with a new computer that @aspaNeuro and @NeuroThom set up and tested.
3 times in the last week, we have had Kernel Power Error crashes on Aeon3.
It seems root cause could be any or multiple of:
This was the XML from the event viewer error log: