SMS referral notification to client fails to be received

[fifedog]

When the referral SMS message is sent to the client, the message is never received.

Steps to reproduce:

1. Add your mobile phone to the client record, and your email.
2. Create a Service referral for client via SMS
3. Run refrec.Batch_SendInitialClientReferrals batchable = new refrec.Batch_SendInitialClientReferrals(); Database.executeBatch(batchable); in Anonymous APEX

Result

1. Email is received to your email address.
2. The recipient for your phone number is incorrect. The value is ###.###.####@[phone provider email] when it should be only numbers: ##########@[phone provider email]

[fifedog]

Just to be sure it's clear, there are periods, ".", in the phone number value when there shouldn't be.

[ShashiChettepu]

Hi @fifedog, I tried to reproduce the issue.

• Changed the Phone number as ###.###.####
• Created a Service referral for client via SMS and ran the job Results: I haven't received SMS also the email you mentioned above. Fix to send a successful Text message needs the code change in Emailservice.apxcls

[fifedog]

@ShashiChettepu - So is this something that you are able to change?

[szeitz]

Hey @fifedog, @ShashiChettepu has a fix in his scratch org. We're going to work to get that in a branch so we can spin up a test org and qa it to make sure it is working as expected. We'll share that org with you once it is ready.

[szeitz]

Code is placing periods in the phone number how it is being sent. Test - put in a normal phone number like 555-555-5555 Results - the code is changing the phone number to 555.555.5555 Expect Results - code should not care what phone number format is. It should format it correctly and escape special characters before sending out sms message. examples (555)555-5555, 555-555-5555, 555.555.5555