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SalesforceFoundation / NPSP

The current version of the Salesforce.org Nonprofit Success Pack
http://www.salesforce.org/nonprofit/nonprofit-success-pack/
BSD 3-Clause "New" or "Revised" License
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Enhanced Recurring Donation: Next Donation Date on RD is updated even though current opportunity is still open #7234

Open mayurspgit opened 7 months ago

mayurspgit commented 7 months ago

We are using enhanced recurring donations for one of our customers. We have observed something weird and looking for some help? Issue we are facing is: For a recurring donation which is scheduled for 1st May (Next Donation Date = 1st May), then on 2nd May NPSP is auto updating the RD Next Donation Date to 1st June. Because the Next Donation Date is updated, NPSP is also creating the next opportunity. This means I will have 2 open opportunities on the RD.

Due to payment failure, my current opportunity needs to be kept open to retry few more times.

Is there a way to enforce that next opportunity is only created when current opportunity is marked as Closed?

judisohn commented 7 months ago

@mayurspgit When you opened the issue, you may have noticed Salesforce added this to their issue template?

==== IMPORTANT NOTES ====

The Nonprofit Success Pack team does not review or respond to support requests or questions posted in this repository.

Instead, please post all questions and issues directly in the Nonprofit Hub of the Trailblazer Community: http://sfdc.co/npchub

This is definitely a question better suited for the Trailblazer community and I wouldn't expect any else to reply here. There are a few of us who watch what's happening here, but the replies will happen there, not here. :-) I'm only commenting to point you in the right direction.