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SalesforceLabs / IssueBox

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Error message on issue submission #18

Open SELC-SF-Admin opened 5 months ago

SELC-SF-Admin commented 5 months ago

For the past few days, whenever someone submits an issue to IssueBox using the utility bar, even though the issue record is successfully created, the submitter receives an error message that looks like the below. Would you have any advice on what to do or look for to resolve this?

This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -847358957).

Technical Stuff: [NoErrorObjectAvailable] Script error. a()@https://static.lightning.force.com/usa354.sfdc-yfeipo/auraFW/javascript/ZDROWDdLOGtXcTZqSWZiU19ZaDJFdzk4bkk0bVJhZGJCWE9mUC1IZXZRbmcyNDguMTAuNS01LjAuMTA/aura_prod.js:1061:112 {anonymous}()@https://static.lightning.force.com/usa354.sfdc-yfeipo/auraFW/javascript/ZDROWDdLOGtXcTZqSWZiU19ZaDJFdzk4bkk0bVJhZGJCWE9mUC1IZXZRbmcyNDguMTAuNS01LjAuMTA/aura_prod.js:1061:305 i()@https://static.lightning.force.com/usa354.sfdc-yfeipo/auraFW/javascript/ZDROWDdLOGtXcTZqSWZiU19ZaDJFdzk4bkk0bVJhZGJCWE9mUC1IZXZRbmcyNDguMTAuNS01LjAuMTA/aura_prod.js:50:51396 u.dispatchEvent()@https://static.lightning.force.com/usa354.sfdc-yfeipo/auraFW/javascript/ZDROWDdLOGtXcTZqSWZiU19ZaDJFdzk4bkk0bVJhZGJCWE9mUC1IZXZRbmcyNDguMTAuNS01LjAuMTA/aura_prod.js:50:14604 r.createOrSaveRecord.then._pendingAction()@https://static.lightning.force.com/components/lightning/baseRecordForm.js:1:4181

jrattanpal commented 5 months ago

I am not sure on this one. I tested it todayand it's working for me. There maybe another issue on that page?

Maybe another component on that page is causing issue?

SELC-SF-Admin commented 5 months ago

Our org is pretty simple, almost nothing custom--and we don't have anything other than the two IssueBox utility items in the utility bar. The error comes up right after clicking either the "Create Issue" Button or the "Create Issue and Upload Screenshot" button. With "Create Issue and Upload Screenshot", we get the error message, but then after we click past it we are able to upload files and continue on normally without any other errors. I found this documentation that might relate to the error message, but the suggested fix is all about editing the code of the LWC, which I'm assuming is unavailable to be edited as it is part of the managed package?

jrattanpal commented 5 months ago

THis is indeed strange. This error hasn't been reported before so hard to say why it's failing only for you.

The first step for me is to reproduce this error. I tried few times but it's working for me. Until I can reproduce it, I don't know Which bug to fix and how.