Issue while creating a ticket

This error occurs when a user tries to create a new issue. I am not sure what is causing this...

An error occurred while trying to update the record. Please try again. We can't save this record because the “IssueBox” process failed. Give your Salesforce admin these details. afl.afl_InsertArticleFeedback: execution of AfterInsert caused by: System.NullPointerException: Attempt to de-reference a null object Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 113, column 1 Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 182, column 1 Trigger.afl.afl_InsertArticleFeedback: line 8, column 1 Error ID: 8514839-217726 (-1341328723)

Can you share the debug log with me?

And can you confirm you have assigned proper permission sets to the user?

And I am not sure what afl.afl_InsertArticleFeedback is. THat's not IssueBox trigger or class

On Mon, May 18, 2020 at 10:44 AM andrewrussobaca notifications@github.com wrote:

This error occurs when a user tries to create a new issue. I am not sure what is causing this...

An error occurred while trying to update the record. Please try again. We can't save this record because the “IssueBox” process failed. Give your Salesforce admin these details. afl.afl_InsertArticleFeedback: execution of AfterInsert caused by: System.NullPointerException: Attempt to de-reference a null object Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 113, column 1 Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 182, column 1 Trigger.afl.afl_InsertArticleFeedback: line 8, column 1 Error ID: 8514839-217726 (-1341328723)

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Yep. I think the issue is some conflict with this app exchange package.

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FP1A8UAL https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FP1A8UAL

Here is the log 48.0 APEX_CODE,FINEST;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;NBA,INFO;SYSTEM,DEBUG;VALIDATION,INFO;VISUALFORCE,INFO;WAVE,INFO;WORKFLOW,INFO 11:11:16.0 (182840)|USER_INFO|[EXTERNAL]|0051M000007feG0|csearle@bacasystems.com|(GMT-04:00) Eastern Daylight Time (America/New_York)|GMT-04:00 11:11:16.0 (252245)|EXECUTION_STARTED 11:11:16.0 (257656)|CODE_UNIT_STARTED|[EXTERNAL]|Flow:01I1M000002cT0s 11:11:16.0 (584525)|CODE_UNIT_FINISHED|Flow:01I1M000002cT0s 11:11:16.0 (593548)|EXECUTION_FINISHED 11:11:16.5 (5706684)|USER_INFO|[EXTERNAL]|0051M000007feG0|csearle@bacasystems.com|(GMT-04:00) Eastern Daylight Time (America/New_York)|GMT-04:00 11:11:16.5 (8890877)|ENTERING_MANAGED_PKG|issuebox 11:11:16.11 (11513981)|CUMULATIVE_LIMIT_USAGE 11:11:16.11 (11513981)|LIMIT_USAGE_FOR_NS|(default)| Number of SOQL queries: 0 out of 100 Number of query rows: 0 out of 50000 Number of SOSL queries: 0 out of 20 Number of DML statements: 0 out of 150 Number of DML rows: 0 out of 10000 Maximum CPU time: 0 out of 10000 Maximum heap size: 0 out of 6000000 Number of callouts: 0 out of 100 Number of Email Invocations: 0 out of 10 Number of future calls: 0 out of 50 Number of queueable jobs added to the queue: 0 out of 50 Number of Mobile Apex push calls: 0 out of 10

11:11:16.11 (11513981)|CUMULATIVE_LIMIT_USAGE_END

11:11:17.126 (1126764701)|CUMULATIVE_LIMIT_USAGE_END

11:11:17.162 (1162686311)|CODE_UNIT_STARTED|[EXTERNAL]|Flow:FeedItem 11:11:17.162 (1162749265)|CODE_UNIT_FINISHED|Flow:FeedItem 11:11:17.204 (1204345533)|ENTERING_MANAGED_PKG|afl 11:11:17.204 (1204624889)|ENTERING_MANAGED_PKG|afl 11:11:17.204 (1204763641)|ENTERING_MANAGED_PKG|afl 11:11:17.204 (1204833138)|ENTERING_MANAGED_PKG|afl 11:11:17.205 (1205282670)|CUMULATIVE_LIMIT_USAGE 11:11:17.205 (1205282670)|LIMIT_USAGE_FOR_NS|(default)| Number of SOQL queries: 0 out of 100 Number of query rows: 0 out of 50000 Number of SOSL queries: 0 out of 20 Number of DML statements: 0 out of 150 Number of DML rows: 0 out of 10000 Maximum CPU time: 0 out of 10000 Maximum heap size: 0 out of 6000000 Number of callouts: 0 out of 100 Number of Email Invocations: 0 out of 10 Number of future calls: 0 out of 50 Number of queueable jobs added to the queue: 0 out of 50 Number of Mobile Apex push calls: 0 out of 10

11:11:17.205 (1205282670)|CUMULATIVE_LIMIT_USAGE_END

11:11:17.233 (1233285805)|FLOW_ELEMENT_ERROR|afl.afl_InsertArticleFeedback: execution of AfterInsert

caused by: System.NullPointerException: Attempt to de-reference a null object

(afl)

caused by: System.NullPointerException: Attempt to de-reference a null object

(afl)

11:11:17.268 (1268189140)|WF_FLOW_ACTION_END|09L1M000000H07Z

On May 18, 2020, at 11:06 AM, jrattanpal notifications@github.com wrote:

Can you share the debug log with me?

And can you confirm you have assigned proper permission sets to the user?

And I am not sure what afl.afl_InsertArticleFeedback is. THat's not IssueBox trigger or class

On Mon, May 18, 2020 at 10:44 AM andrewrussobaca notifications@github.com wrote:

This error occurs when a user tries to create a new issue. I am not sure what is causing this...

An error occurred while trying to update the record. Please try again. We can't save this record because the “IssueBox” process failed. Give your Salesforce admin these details. afl.afl_InsertArticleFeedback: execution of AfterInsert caused by: System.NullPointerException: Attempt to de-reference a null object Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 113, column 1 Class.afl.afl_ArticleFeedbackSecurityHandler.isCreateable: line 182, column 1 Trigger.afl.afl_InsertArticleFeedback: line 8, column 1 Error ID: 8514839-217726 (-1341328723)

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I uninstalled the article feedback package and the issue box package stated to work for that user without an issue... I think there was a conflict with it.

That is very strange as it's a namespaced package and shouldn't have any issue there. We don't touch anything related to feedback so it shouldn't cause that issue either.

Did you make any triggered/Flows/Processes that change Feedback object when issue is created?

afl.afl_InsertArticleFeedback shouldn't be triggered at all.

On Mon, May 18, 2020 at 11:24 AM andrewrussobaca notifications@github.com wrote:

I uninstalled the article feedback package and the issue box package stated to work for that user without an issue... I think there was a conflict with it.

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Nope. I the only thing changed with the package was I added the article feedback in the lighting page layout of the article page. The error with issue box happens on other record pages unrelated to articles

On May 18, 2020, at 12:56 PM, jrattanpal notifications@github.com wrote:

That is very strange as it's a namespaced package and shouldn't have any issue there. We don't touch anything related to feedback so it shouldn't cause that issue either.

Did you make any triggered/Flows/Processes that change Feedback object when issue is created?

afl.afl_InsertArticleFeedback shouldn't be triggered at all.

On Mon, May 18, 2020 at 11:24 AM andrewrussobaca notifications@github.com wrote:

I uninstalled the article feedback package and the issue box package stated to work for that user without an issue... I think there was a conflict with it.

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That is so strange. I may need to test it (in a project this week) sometime and see if I can figure out what happened here.

For now, I think you are unlocked. RIght?

On Mon, May 18, 2020 at 12:58 PM andrewrussobaca notifications@github.com wrote:

Nope. I the only thing changed with the package was I added the article feedback in the lighting page layout of the article page. The error with issue box happens on other record pages unrelated to articles

On May 18, 2020, at 12:56 PM, jrattanpal notifications@github.com wrote:

That is very strange as it's a namespaced package and shouldn't have any issue there. We don't touch anything related to feedback so it shouldn't cause that issue either.

Did you make any triggered/Flows/Processes that change Feedback object when issue is created?

afl.afl_InsertArticleFeedback shouldn't be triggered at all.

On Mon, May 18, 2020 at 11:24 AM andrewrussobaca < notifications@github.com> wrote:

I uninstalled the article feedback package and the issue box package stated to work for that user without an issue... I think there was a conflict with it.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub < https://github.com/SalesforceLabs/IssueBox/issues/6#issuecomment-630256464 , or unsubscribe < https://github.com/notifications/unsubscribe-auth/ABV6HLGAMB3EH7YCJXH23S3RSFHLZANCNFSM4NEEUIWQ

.

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Yep

On May 18, 2020, at 1:13 PM, jrattanpal notifications@github.com wrote:

That is so strange. I may need to test it (in a project this week) sometime and see if I can figure out what happened here.

For now, I think you are unlocked. RIght?

On Mon, May 18, 2020 at 12:58 PM andrewrussobaca notifications@github.com wrote:

Nope. I the only thing changed with the package was I added the article feedback in the lighting page layout of the article page. The error with issue box happens on other record pages unrelated to articles

On May 18, 2020, at 12:56 PM, jrattanpal notifications@github.com wrote:

That is very strange as it's a namespaced package and shouldn't have any issue there. We don't touch anything related to feedback so it shouldn't cause that issue either.

Did you make any triggered/Flows/Processes that change Feedback object when issue is created?

afl.afl_InsertArticleFeedback shouldn't be triggered at all.

On Mon, May 18, 2020 at 11:24 AM andrewrussobaca < notifications@github.com> wrote:

I uninstalled the article feedback package and the issue box package stated to work for that user without an issue... I think there was a conflict with it.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub < https://github.com/SalesforceLabs/IssueBox/issues/6#issuecomment-630256464 , or unsubscribe < https://github.com/notifications/unsubscribe-auth/ABV6HLGAMB3EH7YCJXH23S3RSFHLZANCNFSM4NEEUIWQ

.

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SalesforceLabs / IssueBox

Issue while creating a ticket #6