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For general Samsung Internet support. You can use the Issues register here as a way to ask support questions.
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"Secret mode security" problem. #43

Closed abbasfardil closed 6 years ago

abbasfardil commented 6 years ago

Whenever I want to use “Secret mode security” of “Samsung Internet” app in my Galaxy J5 2016 device; it says “Rooting detected. For your security, secret mode can’t be used in rooted phones”. But, my phone is not rooted. I do factory reset to solve this problem. But, it still says “Rooting detected”. Now, how can I solve this problem?

poshaughnessy commented 6 years ago

Hi @abbasfardil. Sorry for the slow reply. I had similar problems once before with a phone that I purchased from eBay - it seemed like it had been rooted before I purchased it. But if yours was purchased new and was not rooted, then it seems that there is an issue with the detection. However, I don't know about that and unfortunately it would be out of scope of the web developer / browser compatibility issues that we try to respond to here. I think the best thing I could recommend would be if you could please try to approach Samsung mobile support in your country of residence / country of purchase? For example for us in the UK we have this support centre site, with various methods of contact: http://www.samsung.com/uk/support/service-centre/ Best wishes and I hope you find a solution!