[Help Center] no articles found

[guangyu-moves]

Hello @Saranshmalik! Thanks for creating this package. I have a small issue with the Help Center.

I initialize a fresh repo with react-native init and tried both Chat and Help Center. While Chat started up, the Help Center showed no articles found

Have you came across this before? Logs are in the screenshot below. Thank you!

[guangyu-moves]

Oops, here is another screenshot showing No articles found. Sometimes it shows the other screenshot.

I have many articles in the Zendesk Help Center, and they are all set to visible.

[guangyu-moves]

Issue resolved.

Reason is that I cannot pass the same email for both the chat account and the anonymousIdentity. Not sure why, but this only affects iOS.

[MathisBarre]

@guangyu-moves we have the same issue as you. Can you elaborate ?

[guangyu-moves]

@MathisBarre It's been a while but I think I fixed my issue by using a different email for the chat account and the anonymousIdentity. I think it might have to do with https://github.com/Saranshmalik/react-native-zendesk/blob/master/ios/RNZendeskChat.m#L67

[fahadhaque007]

Anyone else who might run into this issue, need to set the identity

RNZendesk.setUserIdentity({email: email, name: name})

I did that before calling showHelpCenter

RNZendesk.showHelpCenter({ withChat: true, chatOnly: false, name: name, email: email })

[MathisBarre]

Honestly, this SDK is a mess, we ended up displaying web help center with a webview