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SasView / sasmeta

BSD 3-Clause "New" or "Revised" License
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Need a Help Desk ticket system separate from bug tracking system (Trac #1251) #17

Open butlerpd opened 5 years ago

butlerpd commented 5 years ago

As we grow, it would be good to have a separate "help desk" ticket system fro user questions. Many of these will not necessarily be bugs in the software though even some of those could eventually lead to suggestions for improved documentation.

What is needed is a way to immediately record help request to track them and make sure we have responded. As it becomes clear there is a bug we can then enter an appropriate ticket for that into this trac system.

Migrated from http://trac.sasview.org/ticket/1251

{
    "status": "new",
    "changetime": "2019-03-21T13:46:02",
    "_ts": "2019-03-21 13:46:02.243011+00:00",
    "description": "As we grow, it would be good to have a separate \"help desk\" ticket system fro user questions.  Many of these will not necessarily be bugs in the software though even some of those could eventually lead to suggestions for improved documentation.\n\nWhat is needed is a way to immediately record help request to track them and make sure we have responded.  As it becomes clear there is a bug we can then enter an **appropriate** ticket for that into this trac system.",
    "reporter": "butler",
    "cc": "",
    "resolution": "",
    "workpackage": "Support Infrastructure",
    "time": "2019-03-21T13:46:02",
    "component": "SasView",
    "summary": "Need a Help Desk ticket system separate from bug tracking system",
    "priority": "major",
    "keywords": "",
    "milestone": "Admin Tasks",
    "owner": "",
    "type": "enhancement"
}
ajj commented 5 years ago

@timsnow was going to look into options. Now that we have moved to Github issues, perhaps a github-based solution would be good.

lucas-wilkins commented 1 year ago

Sort of have this now, though probably need to open it up to the public. Marking as to discuss.

lucas-wilkins commented 1 year ago

... to discuss with an eye on closing it soon.