Closed KoreMoDz closed 7 months ago
Hi,
I wasn't able to reproduce the said issue, by both testing and reviewing the query that counts for the total open tickets. Could it be that the issue is already fixed in the feat
branch and haven't been pushed to the main yet?
Closed due to lack of update from user
Describe the bug There's a bug in the Discord ticket bot system. When a user's ticket is closed but not deleted, they are unable to open new tickets. The chat created for the ticket becomes inaccessible, or an error message indicates that the ticket limit is one, even though they have no open tickets. This issue occurs specifically when a ticket is closed, and the user tries to reopen it using the same message that is only visible to them.
To Reproduce Steps to reproduce the behavior:
Expected behavior After a ticket is closed, users should be able to open new tickets without encountering access issues or receiving incorrect ticket limit errors.
https://github.com/Sayrix/Ticket-Bot/assets/135083201/42b01180-bd8a-459e-b72f-06fe36a237db