Is your feature request related to a problem? Please describe.
No.
Describe the solution you'd like
Better ticket closing system, maybe an archive, of some sort? Would make it a lot easier to organise things after a fair few tickets have gone through instead of just "locked".
Tags like Open/Closed/In-Progress.
Some sort of filter for staff to find low/medium/high priority tickets, or even based off the instance which might be nice as well so that only tickets related to Minecraft could be seen, and the rest would be gone. Also allow filter to a specific client.
Is your feature request related to a problem? Please describe. No.
Describe the solution you'd like
Describe alternatives you've considered
WHCMS
Additional context N/A