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ScottPeterJohnson / purelymail-issues

Issues repository for the Purelymail email service.
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Not receiving mail from ***.sginfo@spamgourmet.com #66

Closed ScottPeterJohnson closed 2 years ago

ScottPeterJohnson commented 2 years ago

(This issue was imported from Gitea) mungbean on April 20, 2021: Hi,

I'm not receiving mail from .sginfo@spamgourmet.com. I can receive mail fine from this address when using Gmail. I've checked my junk folder and it's not there either.

Any suggestions would be appreciated.

ScottPeterJohnson commented 2 years ago

Comment by Scott on April 20, 2021: I don't see any delivery attempts for ".sginfo@spamgourmet.com" in the logs, and I can't see any delivery issues from spamgourmet.com itself.

Are you sure that address didn't self-destruct after 3 messages? Are you sure spamgourmet doesn't have issues with a leading "." in addresses?

ScottPeterJohnson commented 2 years ago

Comment by mungbean on April 21, 2021: Sorry about the leading "." in the address, the full address is obbzxvat.sginfo@spamgourmet.com.

It's my own spamgourmet account and I'm trying to switch the forwarding address from my personal gmail account to purelymail. If I switch the address to my work gmail account the confirmation email is received immediately.

Since it's the confirmation email for switching addresses I'm sure it's not self-destructing.

ScottPeterJohnson commented 2 years ago

Comment by mungbean on April 21, 2021: Here is the received email, with the recipient address changed to hidden@example.com

ScottPeterJohnson commented 2 years ago

Comment by Scott on April 21, 2021: Very curious. I've signed up for spamgourmet myself and didn't have any troubles confirming or swapping back and forth with gmail; the confirmation emails I received are the only ones that show up in the logs.

Could you test whether signing up for a new spamgourmet account with that address receives a confirmation email? If all else fails, spamgourmet does have a support forum you (or if you wanted I) could try asking in. I suspect this could be a spamgourmet bug because nothing else makes much sense.

ScottPeterJohnson commented 2 years ago

Comment by mungbean on April 22, 2021: I've signed up for a new spamgourmet address, and I didn't receive the confirmation email when I use my custom domain. If I use my purelymail.com email address it works fine.

Weird how I haven't noticed any other problems with receiving emails to my domain.

ScottPeterJohnson commented 2 years ago

Comment by Scott on April 23, 2021: The only idea I have left is that maybe Spamgourmet cached old domain records (if you recently switched from Gmail) with a very long TTL, but only on the servers that send the confirmation messages. So it's still trying to deliver to Gmail. If that's true it's possible your problem may self-resolve at some point.

Seems like kind of a stretch though. I'd recommend asking Spamgourmet about it if it continues and is important to you, as if it never hits our servers there's not much I can do to fix it.

ScottPeterJohnson commented 2 years ago

Comment by mungbean on April 27, 2021: Thanks, as a work around I'll use my @purelymail.com address for spamgourmet rather than my custom domain. I've raised an issue with SG to see if they can shed more light on the problem.