Open gdevenyi opened 3 days ago
I should note I also have some of these drives behind a mp2sas HBA as well which throws the same errors refusing to update the firmware.
Hi @gdevenyi,
Based on the final sense code being reported from the download attempt, the drive is indicating that the firmware is not compatible with the hardware within the drive.
Steps:
root:~/openSeaChest-v24.08.1-linux-x86_64-portable# ./openSeaChest_Firmware --scan
==========================================================================================
openSeaChest_Firmware - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2024 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_Firmware Version: 4.2.0-8_0_1 X86_64
Build Date: Sep 25 2024
Today: 20241015T111838 User: root
==========================================================================================
Vendor Handle Model Number Serial Number FwRev
ATA /dev/sg0 TS32GMTS400 <REDACTED> N1126I
SEAGATE /dev/sg1 ST32000444SS <REDACTED> 0006
SEAGATE /dev/sg2 ST2000NM0001 <REDACTED> 0002
SEAGATE /dev/sg3 ST2000NM0001 <REDACTED> 0002
SEAGATE /dev/sg4 ST32000444SS <REDACTED> 0006
SEAGATE /dev/sg5 ST32000444SS <REDACTED> 0006
SEAGATE /dev/sg6 ST32000444SS <REDACTED> 0006
SEAGATE /dev/sg7 ST32000444SS <REDACTED> 0006
SEAGATE /dev/sg9 ST2000NM0001 <REDACTED> 0002
Take Serial number from /dev/sg1, put in https://apps1.seagate.com/downloads/request.html?userPreferredLocaleCookie=en_US_
Get this page:
Download leads to: https://apps1.seagate.com/downloads/certificate.html?action=performDownload&key=680363741004
File: ConstellationES1-Muskie-SAS-StdOEM-0008.zip
Unzip: Contains firmware/MU-SAS-0008.LOD
Run command above.
Am I doing something wrong?
Am I doing something wrong?
No, you are getting the firmware from the website correctly. The drive is rejecting the firmware because it is detecting an incompatibility with some of the hardware used when building it. I don't have enough information on this drive to determine if the reason is it needs 0007 first or if this firmware was released only for certain drives with certain hardware internally. Sometimes Seagate will release firmware that patches drives and it only applies to a specific piece of hardware within the drive and drives without that hardware will not accept the firmware as they are not affected by the patch. The website is not able to determine from the SN this low-level detail which is why it offers up this firmware in this case.
Ok, unless you can help me get my hands on 0007, I guess there's nothing to be done.
@gdevenyi,
I have been reaching out to some other people to help and see if we can find 0007, but there does not seem to be one on the website archive. Unfortunately, I will not be able to find that firmware for you to test.
Attempted update
Disk is attached to a
Broadcom / LSI SAS2008 PCI-Express Fusion-MPT SAS-2