[Intelliflo] 12-12-2022 - Unable to open some documents

[github-actions[bot]]

Dec 12, 10:01 GMT

Update - We previously advised that this was impacting only PDF files. It has been confirmed that multiple file types are affected and all are part of the same issue.

Our technical teams are still working to resolve this matter as a priority.

Apologies for any confusion caused as a result and we do hope to have this issue resolved as soon as possible.

Dec 12, 09:28 GMT

Update - As part of our investigations, it has been identified that this issue is limited to PDF documents. When trying to open a PDF format file no action is taken and if trying to generate a document that is produced using PDF format (Fact Find PDFs) a system error is displayed.

Work is ongoing to resolve this matter at this time.

Dec 12, 09:12 GMT

Identified - Some customers may be experiencing issues when attempting to open documents from a client's record. Whereby upon the attempt to open a document, no action is taken and the document does not download or open as expected.

We're pleased to say the root cause of the issue has now been identified and a fix is currently being implemented. We're hoping this won't take long, and we'll let you know as soon as it's been resolved.

Thank you for your patience.

https://intelliflo.statuspage.io/incidents/g2bfd7bvx227

[github-actions[bot]]

This issue is stale because it has been open 1 day with no activity. Remove stale label or comment or this will be closed in 1 day.

[github-actions[bot]]

This issue was closed because it has been stale with no activity.