Bad UX

[Semro]

According to uninstallation statistics, 30% of users have problems with understanding how to use extension.

• Instruction is separated from the extension.
• Most misunderstanding is step 5: "share name of the room with friends". I think some users interpret it like "share the link" to the room, but that not it.
• "share video" button is ambiguous. I think to rename it to "sync current page/tab" will be better.

How to fix that:

• Include instruction in extension in an interactive way:
  1. A user enters his name.
  2. On the next popup page, the user enters the name of the room. Extension tell: "Say your friend to enter the same room name".
  3. After the above steps, the user connects to the room. Button "sync current page/tab" appears and place text bottom of it: "sync videos on the current page".
  4. After the user clicks the button. extension tell: "Say your friend to open the same URL appeared in popup window".
  5. Click the play button on the video.

Ahh... yes this is still will be hard to use -_-

[missmatsuko]

Maybe you can add a query string to the link that can be read by the extension to connect the room?

e.g. https://www.netflix.com/watch/81506284?syncroomid=MyRoom

This way the host user can just send the link to their friends, and the friends can just open the link and activate the extension.

[mayankwadhwani]

@Semro - I think the idea suggested by @missmatsuko is good. It will also allow us to keep a track of tab, without having to worry about users being on the same url. If the query parameter matches - just sync. What do you think ?

[Semro]

I have some concerns about it:

• potentially query key can interfere with existing API on the site (low probability, but still possible)
• room name will be sent to the third party site

[mayankwadhwani]

@Semro - but from a users perspective - sending a query parameter should not ideally affect customers. We as devs play with query params all the time. Please let me know your views