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SendCloud / sendcloud

A Magento 2 module for Sendcloud
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Cannot connect to Sendcloud #148

Closed mtjweb closed 1 year ago

mtjweb commented 1 year ago

I installed the module, but when I press the button "Connect to Sendcloud" only a new empty tab opens.

Magento 2.4.4-p2 Plugin ver. 2.0.8 PHP ver. 7.4.33

Any idea what the problem could be?

teodoratimoti commented 1 year ago

Hello @mtjweb ,

Thank you for reaching out. This is just a quick note to inform you that we received your ticket.

Our team started working on this issue. We will notify you as soon as we have more information.

Best regards.

teodoratimoti commented 1 year ago

Dear @mtjweb,

Our team tried to reproduce this issue in our local environment with the setup you described (Magento 2.4.4-p2, Plugin ver. 2.0.8, PHP ver. 7.4) and we did not succeed in it.

The request you made requires more investigation. The Sendcloud support team is best to investigate more in-depth. Please forward your request via the Support page in sendcloud: Sendcloud or reach out to support@sendcloud.com.

If possible please describe clearly the issue and add examples where possible. We hope we have informed you sufficiently and wish you a great day!

Best regards.