[Mac OS] Twitch emotes not available

meetch09 commented 2 years ago

Checklist

[X] I'm reporting a problem with Chatterino
[X] I've verified that I'm running the most recent nightly build or stable release
[X] I've looked for my problem on the wiki
[X] I've searched the issues and pull requests for similar looking reports

Describe your issue

[Mac OS] In the last day or two, Twitch emotes have become unavailable. This includes both sub emotes and Twitch global emotes. 7TV, BTTV, and FFZ emotes are still working. I have signed out & in through the Chatterino app, re-installed, and signed out & in through Twitch external permissions. I have used Chatterino for months and never before had this issue. Using Chatterino 7.3.4 but also tried on 2.3.4 and had the same issue.

Screenshots

No response

OS and Chatterino Version

Chatterino 7.3.4 (commit 2d3fe1fe) on macOS Big Sur 11.6.5

Felanbird commented 2 years ago

Twitch emotes come from Twitch - this is very likely an issue between You<->Twitch

That being said, 2.3.5-beta released a few hours ago so try updating your 2.3.4 and see if that fixes it, although it's unlikely. ⚙️ -> search "beta" and toggle on receive beta updates -> click the ⬆️ inbetween your username and ⚙️

meetch09 commented 2 years ago

I tried the beta and even some older builds but still nothing. Can't seem to figure out what's causing the issue but no Twitch emotes are showing. I can link my Twitch account fine and I even can see the Chatterino permission granted. Maybe it is a macOS issue? Probably grasping at straws, going on day 3 or 4 of the issue.

AnatoleAM commented 2 years ago

If you downloaded the nightly build it may have been at the time when it was reverted to vanilla Chatterino due to an accidental push on the master branch, if so download again.

Felanbird commented 2 years ago

Twitch emotes come from Twitch - this is very likely an issue between You<->Twitch

A lot of people in certain communities are on macOS and I've sadly heard no other complaints.

Felanbird commented 2 years ago

If you downloaded the nightly build it may have been at the time when it was reverted to vanilla Chatterino due to an accidental push on the master branch, if so download again.

While this was true, it's probably unlikely as I specified trying the beta build of 2.3.5 as there was no 7.3.5-beta at the time of my comment.

Felanbird commented 2 years ago

@meetch09 You wouldn't happen to be VPN'd would you?

meetch09 commented 2 years ago

I am not VPN'd, and have tried both nightly build and 2.3.5 beta. Do you know any way I could have messed up something on Twitch's side? Everything seems to be in order, and to my knowledge, I did not change anything. The issue arose before the 2.3.5 beta was released.

Felanbird commented 2 years ago

I am not VPN'd, and have tried both nightly build and 2.3.5 beta. Do you know any way I could have messed up something on Twitch's side? Everything seems to be in order, and to my knowledge, I did not change anything. The issue arose before the 2.3.5 beta was released.

Not of the top of my head, are you able to resolve this URL in browser? https://static-cdn.jtvnw.net/emoticons/v2/80481/default/dark/3.0

meetch09 commented 2 years ago

I am not VPN'd, and have tried both nightly build and 2.3.5 beta. Do you know any way I could have messed up something on Twitch's side? Everything seems to be in order, and to my knowledge, I did not change anything. The issue arose before the 2.3.5 beta was released.

Not of the top of my head, are you able to resolve this URL in browser? https://static-cdn.jtvnw.net/emoticons/v2/80481/default/dark/3.0

yes, resolved fine

Felanbird commented 2 years ago

@meetch09 I should ask just incase, you are able to see Twitch badges correct?

If yes, are you able to compare connecting to Twitch with a mobile phone application such as Chatsen[iOS] or Dankchat[android] we're basically just brainstorming anything.

Chatsen/github Dankchat/github

meetch09 commented 2 years ago

yes, I have chatsen on my phone and it works fine on the same account. I can also see Twitch badges fine on Chatterino. I can see 3rd party channel emotes on Chatterino as well.

meetch09 commented 2 years ago

I should also add that the twitch emotes show up in chat when I manually type them, I just can't get them to show up when I click the button to show all emotes or through the : auto-fill

jupjohn commented 2 years ago

Have been able to reproduce on a macOS VM. Very odd, will see what I can find.

jupjohn commented 2 years ago

Ignore above, can't see global emotes anymore when you're not logged in. After logging in I can see global emotes so :man_shrugging:

meetch09 commented 2 years ago

Dang. Well, I appreciate your looking into it. I've logged in and out a few times now, so I'm definitely logged in and can chat through my account, yet the issue persists. Maybe it will resolve itself 🤷‍♂️ I can update tomorrow if nothing changes. Thanks again.

meetch09 commented 2 years ago

The issue seems to have resolved itself. Not too sure what it was, but I appreciate who helped.

SevenTV / chatterino7