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ShammyLevva / FTAnalyzer

Family Tree Analyzer - Finds hidden details in your family tree. Install at
http://www.ftanalyzer.com/install
Apache License 2.0
57 stars 23 forks source link

[BUG] #173

Closed GenLangsdorf closed 4 years ago

GenLangsdorf commented 4 years ago

Version Number problem appears in 7.8.2.0

Describe the bug Once the gedcom is loaded I get an error message

To Reproduce Steps to reproduce the behavior:

  1. Go to '...' Open program
  2. Click on '....' Load Gedcom
  3. Scroll down to '....'
  4. See error

Expected behavior Should be able to analyse the tree Capture

Screenshots If applicable, add screenshots to help explain your problem.

Additional context Add any other context about the problem here.

ShammyLevva commented 4 years ago

Not a bug - problem on user machine that has prevented write access to the folder mentioned. Use the Microsoft Store reset program to try to address issue. Failing that manually set permissions on the folder or use the release version.

ShammyLevva commented 4 years ago

Yup sadly it's not a bug with my software it's a bug with the Microsoft Store on your machine. The Microsoft Store installer is failing to create the folder on the PC.

I've not been able to get to the bottom of why. Perhaps you'd be prepared to help debug the issue?

GenLangsdorf commented 4 years ago

I've tried installing from GitHub but I just get to a program that says it no longer works and to use the MS store version. When I originally installed the Store version, I didn't install on my C drive as I like to keep that free. Could that be the problem? I can't find a way to uninstall it and re-install on my C drive either so I'm going round in circles.
I would be happy to help out, but I'm not a big techie. I've struggled installing the Github version which seems strangely complex. Just let me know what you need to do

ShammyLevva commented 4 years ago

The current GitHub version is at https://github.com/ShammyLevva/FTAnalyzer/releases/tag/V7.8.3.0

It might be something to do with it not being C drive I really don't know how the Windows Store sets things up. How did you tell the Store to install elsewhere?

GenLangsdorf commented 4 years ago

I think it was an option on install but I could be thinking of something else. The link you sent works fine and I have the program up and running properly now - installed on the default drive