SPFX WebPart displays data from SharePoint list on Desktop, but does not display on Mobile

[ARAlmac]

What type of issue is this?

Question

What SharePoint development model, framework, SDK or API is this about?

💥 SharePoint Framework

Target SharePoint environment

SharePoint Online

What browser(s) / client(s) have you tested

• [ ] 💥 Internet Explorer
• [X] 💥 Microsoft Edge
• [X] 💥 Google Chrome
• [ ] 💥 FireFox
• [ ] 💥 Safari
• [X] mobile (iOS/iPadOS)
• [X] mobile (Android)
• [ ] not applicable
• [ ] other (enter in the "Additional environment details" area below)

Additional environment details

• SPFx version - 1.16.1
• Node.js version - v16.13.0

Issue description

We have developed an SPFX Adaptive Card webpart that pulls the latest vacancies in our business from a SharePoint list. Everything in workbench displayed correctly and the data was pulling through to the card. We deployed the webpart and it works perfectly on our Desktop Viva Connections home site.

However, we then tried it on mobile (IOS and Android) and the data did not display.

Is there any help out there with what we could have missed?

[ghost]

Thank you for reporting this issue. We will be triaging your incoming issue as soon as possible.

[AJIXuMuK]

@ARAlmac - thanks for reporting the issue! Could you please specify what API you're using to access the list: SharePoint REST API or MS Graph? Also, by any chance could you get some logs? Like are there any failing requests, what is returned by the calls to the API?

Thanks!

[ARAlmac]

Hi @AJIXuMuK ,

thanks for getting back! We are using SharePoint API.

We were having a hard time trying to get some logs as it is via a personal device. What we can see is the following link to do this: https://support.microsoft.com/en-gb/office/send-diagnostic-log-files-from-microsoft-teams-mobile-app-86dea1fe-ba14-456a-a7b9-b76c48011316

if we were to send the logs here would you be able to retrieve them or do you recommend any other way for us to retrieve logs?

Thanks again

[AJIXuMuK]

@ARAlmac - Teams logs won't be helpful in that case. If you don't have ability to repro it by yourself and gather network logs, I would recommend adding some custom logging potentially. Extra question: is it failing on mobile and working on desktop for the same user? Is it the only user that have issues or multiple?

[ARAlmac]

@AJIXuMuK - I will look into the custom logging. This is happening for multiple users, we tested it out with a few of the team

[AJIXuMuK]

closing due to inactivity

[ghost]

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