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ShelbyTV / shelby-gt-web

the new shelby web front end for rolls <over />
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Users encountering Session Issues on username.shelby.tv #859

Open ckurdziel opened 11 years ago

ckurdziel commented 11 years ago

From Matt Raoul: He's encountered a session error when he tries to access mattraoul.shelby.tv in Chrome - he's tried clearing his cache and resigning in.

I also encountered this problem today in an incognito window. First I went to chipsahoy.tv. Then I went to Shelby.tv and signed in with my chipsahoy username. Then I went back to chipsahoy.tv, clicked the "update banner" button (to change the banner) and then was presented with a logged out Shelby Homepage and the session error.

Going to add more info here (realize we probably need more specifics) but we're still seeing some session issues which may be worth taking a look at as we let more people in the app. @spinosa what else can I gather when this problem occurs to make sure we stay on top of this?

/cc @reecepacheco who was in contact with Matt on this

spinosa commented 11 years ago

I've seen and investigated some funky session stuff with incognito windows that i was unable to reproduce in regular chrome windows.

spinosa commented 11 years ago

Information I would like to collect:

Open up the inspector/dev tools for the page (tell me what page you're on and what your situation is w/r/t session and signed in or not) and I want to know 4 things: 1) the returned value of typing document.cookie in the console 2) if you have a cookie named remember_user_token 3) if you have a cookie named _shelby_gt_web_session 4) if you have a cookie named _shelby_gt_api_session If you weren't signed in at that point, sign in and give me the above again.

PS: To see all the cookies (and tell me if you have them or not) open the inspectors "Resources" (top nav bar) then click on "Cookies > shelby.tv" in the left column and you'll see all the cookies in the right column.

hsztul commented 11 years ago

fwiw also reported by jennifer mcfadden (adventurous.shelby.tv(

there's a bug when I'm logged into my account. when I hit #channels or me at the top, it takes me back to the home page and says that my session is expired (even if I've just logged in)."

iceberg901 commented 11 years ago

I fixed a session issue today but it doesn't appear to be related to either of the problems listed on this thread. I can't reproduce either of those cases.

I second @spinosa request for info - that is a good and exhaustive list of what we need to know to get to the bottom of these problems.