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ShipEngine / shipengine-dotnet

The official ShipEngine SDK for C# and the .NET Framework
https://www.shipengine.com/docs/
Apache License 2.0
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Unable to designate Third Party billing #113

Closed dianecawley closed 2 weeks ago

dianecawley commented 2 weeks ago

I'm using the C# SDK nuget package 2.3.2

When I ship a package using production API key, and set the advanced options as shown below, I get an error message back from the API call stating: A shipping carrier error occurred: The shipper cannot use the provided UPS account number as the payment method.

I have tried this with multiple UPS accounts and continue to get this error.

I am in need of help to understand why this message is occuring. Thank you,

I am setting up the Advanced options as follows:

AdvancedShipmentOptions advoptions = new AdvancedShipmentOptions(); if (BoxData.FreightTerms == "3P") { advoptions.BillToAccount = "HW1377"; advoptions.BillToCountryCode = "US"; advoptions.BillToParty = BillToParty.ThirdParty; advoptions.BillToPostalCode = "23005";
}

And here is the call to create the label.. . var rateParams = new ShipEngineSDK.CreateLabelFromShipmentDetails.Params() { LabelDownloadType = LabelDownloadType.Url, LabelFormat = LabelFormat.ZPL, LabelLayout = LabelLayout.FourBySix, IsReturnLabel = false, Shipment = new ShipEngineSDK.CreateLabelFromShipmentDetails.Shipment() { CarrierId = SelectedCarrierID, ServiceCode = DelType, ShipFrom = new Address() { Name = "Shipping Dept", AddressLine1 = BoxData.CompanyAddr1, CityLocality = BoxData.CompanyCity, StateProvince = BoxData.CompanyState, PostalCode = BoxData.CompanyZip, CountryCode = Country.US, Phone = BoxData.CompanyPhone }, ShipTo = new Address() { Name = BoxData.ShipName, AddressLine1 = BoxData.ShipAddr1, AddressLine2 = BoxData.ShipAddr2, CityLocality = BoxData.ShipCity, StateProvince = BoxData.ShipState, PostalCode = BoxData.ShipZip, CountryCode = Country.US, Phone = "512-555-5555" }, Packages = new List() { new Package() { Weight = new Weight() { Value = BoxData.ActWeight, Unit = WeightUnit.Pound }, Dimensions = new Dimensions() { Length = BoxLength, Width = BoxWidth, Height = BoxHeight, Unit = DimensionUnit.Inch, } } }, AdvancedOptions = advoptions, Confirmation = (DeliveryConfirmation)ConfirmationType } };

AnneOReilly commented 2 weeks ago

Hey @dianecawley ! Thanks for your question. Since this isn't an issue specific to the SDK, can you please create a ticket with support@shipengine.com? The team there will be able to provide context on this type of error from UPS.

dianecawley commented 2 weeks ago

I tried to create a ticket with support and they directed me to the dev team. But I will pass this along in another ticket to see what happens.

Diane Cawley, MBA

Chief Software Architect

Savant Software, Inc.

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Hey @dianecawleyhttps://github.com/dianecawley ! Thanks for your question. Since this isn't an issue specific to the SDK, can you please create a ticket with @.**@.>? The team there will be able to provide context on this type of error from UPS.

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