Cart buyer identity is not pre-filled in the checkout

[ShoMasegi]

What area is the issue related to?

Checkout Sheet Kit

What version of Checkout Sheet Kit are you using?

3.0.1 (latest)

Reproducible sample code

MobileBuyIntegration Sample code

Steps to Reproduce

1. Create a cart with buyerIdentity using the cartCreate API.
2. Show CheckoutSheet using the cart's checkoutUrl.
3. Do not pre-fill the buyerIdentity address (only pre-fill the email).

Expected Behavior

buyerIdentity data in Cart should be pre-filled including address in checkout

Actual Behavior

Do not pre-fill the buyerIdentity address (only pre-fill the email).

Screenshots/Videos/Log output

https://github.com/Shopify/checkout-sheet-kit-swift/assets/12663296/2c5233d8-6f8b-4d20-b90a-19936d151029

Storefront domain

[ShoMasegi]

@markmur Similar to this issue https://github.com/Shopify/checkout-sheet-kit-react-native/issues/77

[markmur]

@ShoMasegi can you share the contents of your Storefront.xcconfig file?

[ShoMasegi]

@markmur please check this. In actually, the STOREFRONT_DOMAIN and STOREFRONT_ACCESS_TOKEN are filled with actual values.

STOREFRONT_DOMAIN = <mydomain.myshopify.com>
STOREFRONT_ACCESS_TOKEN = <my storefront access token>
ADDRESS_1 = 千代田区1-2-3
ADDRESS_2 = 建物
CITY = 千代田区
COUNTRY = JP
FIRST_NAME = Test
LAST_NAME = McTest
PROVINCE = JP-13
ZIP = 100-0001
EMAIL = test-checkout-sdk@shopify.com

[markmur]

Adding a PHONE field will mostly likely fix this if the phone field is required for your store.

Prefilled address information is only presented when complete + valid.

You can find these settings under /settings/checkout in the admin for your store.

[ShoMasegi]

I tried adding a phone number to the deliveryAddressPreference address and changing the settings, but the same issue occurred.

[markmur]

If you manually enter the same address in the address form, is it considered valid?

[ShoMasegi]

Yes. I'm using the address returned as ShoppingAddress in the PixelEvent checkout_address_info_submitted.

[sabir-nagarro]

I am also facing the issue for the web. although @markmur adding phone field some times work.

[markmur]

Hey @ShoMasegi,

Looks like we don't have the PHONE field from Storefront.xcconfig wired up in our sample app. I've opened #193 to implement it.

The buyer experience should look like this when the address is valid (including the phone field):

[ShoMasegi]

@markmur I tried showing the checkout sheet using the same code (branch markmur/wire-phone-field) and the same values, but the values still weren't pre-filled. Is it possible that the settings of the checkout screen is causing this issue?

[markmur]

@ShoMasegi can you send me your storefront name or URL so that I can check this?

[ShoMasegi]

@markmur Here is my storefront URL: kauche-dev.myshopify.com

[markmur]

@ShoMasegi are you sure you have shipping rates set up correctly?

This is more likely an issue with your storefront configuration than an issue with the sheet kit.

[ShoMasegi]

@markmur The delivery address is not pre-filled even for products with correct shipping rates settings.

I understand that this issue is not caused by the sheet-kit. I'd like to close this issue. Finally, please tell me all conditions as much as possible under the delivery address of buyerIdentity might not be pre-filled.

[kiftio]

Hi @ShoMasegi Could you provide a cart ID or checkout URL for a time when you're able to reproduce it (for a product with correct shipping rates)? We should be able to check our logs to find out what happened

Can you also confirm if it's consistently happening, or something a bit more intermittent?

[ShoMasegi]

Hi @kiftio

Could you provide a cart ID or checkout URL for a time when you're able to reproduce it (for a product with correct shipping rates)?

CheckoutURL: https://kauche-dev.myshopify.com/cart/c/Z2NwLWFzaWEtc291dGhlYXN0MTowMUozNVQwQTYwRkcyUVNFVFFRSEo3VEdIWA?key=db938a589e024329a78e6ee827a5aa40

Can you also confirm if it's consistently happening, or something a bit more intermittent?

It's consistently happening

[kiftio]

Can you confirm you're creating the cart via the storefront API? We'd normally expect a /cart/cn URL in that case

[ShoMasegi]

@kiftio The cart is created with the storefront API (cartCreate API) in mobile-buy-sdk-ios v13.0.0. I have also tried this in v11.3.0, which is used in the sample, but the checkoutURL of the cart is /cart/c.

[kiftio]

OK, thanks I'll talk with the carts team to find out more

[kiftio]

OK, the carts team took a look through the logs and found an error related to some items in the cart being unable to ship from any location. They believe that this is the root cause of the issue.

They also mentioned that they're going to look into returning userErrors in this case, so there's more clarity on what has gone wrong.

[ShoMasegi]

Could you please advise on the next steps I should take? Should I wait for further information from regarding the return userErrors?