Smart Plug no longer pairing to Homey

[lovethyresson]

I can't get my Schneider Smartplug (CCT711119) to pair to Homey anymore. It works fine pairing them to the Wiser GW.

Homey 8.0.2 App 0.3.0 test

[h3rman]

Where do you get stuck? Does Homey find the device? Got any errors? Are you using v0.3.0? Reset the plug correctly?

Reset procedure

• Quickly press the button four times, keeping it held for 10 seconds. The LED should blink red rapidly.
• Release the button. The LED should blink more slowly (still red). 
• The LED could flash green a few times.
• After a while, the LED should turn yellow (with a hint of green).

Pairing

• Start adding the device in the Homey app.
• Quickly press the button three times and release. The LED should blink yellow.
•  On successful pairing, the LED should turn green.

[lovethyresson]

Yeah the device is in pairing mode and reset correctly, it does work fine connecting it to the wiser gateway.

Interestingly enough it doesn't work adding it as a "generic zigbee device" either, it just searches on the Homey pairing screen (the one with the pairing instructions) and eventually times out.

This kind of indicates could be a broader zigbee problem rather than specific to the Wiser app. Having said that, other zigbee devices pair correctly.

Do you know how I could troubleshoot this further?

And yes btw, 0.3.0.

[h3rman]

Check the zigbee devicelist, maybe your devices havent left the Homey correctly

https://tools.developer.homey.app/tools/zigbee

[lovethyresson]

You mean like orphans? Nothing there from what I can see (see screenshot). Weirdly enough, now all of a sudden none of my rotary dimmers work either. They look like they do from Homey, but nothing actually happens on the devices.. Very weird.

I submitted a diagnostics report: 82d29c94-72b1-419d-8236-25a46df5dfd8

[lovethyresson]

Never mind this. Apparently my zigbee mesh was a total shit show. I've rebuilt most of it now and now they pair like a charm. Closing this.