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SiliconStudio / xenko

Old repo for Xenko Game Engine. Please use https://github.com/xenko3d/xenko instead.
http://xenko.com
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v2.1.2.1 Crashing on startup #660

Open b-r-s opened 6 years ago

b-r-s commented 6 years ago

I just downloaded and installed v2.1.2.1. Xenko crashes when I try to start it. The "launcher" seems to be fine, but as soon as the main interface shows, I get a dialog indicating that GameStudio has crashed. I have installed it to be compatible with VS Studio 2017 Ultimate. I installed this on my F: drive due to limited space on C: .

My computer spec:

The following is the info from the dialog previously mentioned : Problem Event Name: CLR20r3 Problem Signature 01: Xenko.GameStudio.exe Problem Signature 02: 2.1.2.1 Problem Signature 03: 5aa8ce9a Problem Signature 04: SiliconStudio.Xenko.Audio Problem Signature 05: 2.1.2.1 Problem Signature 06: 5aa8cfc0 Problem Signature 07: d Problem Signature 08: 21 Problem Signature 09: System.Exception OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 1de8 Additional Information 2: 1de8d4fa1d6b5dce1cf8ded9e6d7b9c0 Additional Information 3: cd4d Additional Information 4: cd4d389c401646d107f3f5f8d083a705

Kryptos-FR commented 6 years ago

What's Visual Studio Ultimate? I never heard of it?

Could you provide more detailed information?

Given that the crash log contains SiliconStudio.Xenko.Audio, there might be some issues with your audio drivers. Make sure your PC has the latest updates installed.

b-r-s commented 6 years ago

Hi Nicolas,

Firstly - thanks for such a quick response :).

re: "Ultimate" - that is an older term for what is now "Enterprise".

Below are the specs for my VS install :

Architecture Diagrams and Analysis Tools 00369-90000-00000-AA359

Visual C++ 2017 00369-90000-00000-AA359

Visual F# Tools 10.1 for F# 4.1 00369-90000-00000-AA359

Add New File 3.5

ASP.NET and Web Tools 2017 15.0.40314.0

ASP.NET Core Razor Language Services 1.0

ASP.NET Web Frameworks and Tools 2017 5.2.51214.0

Azure App Service Tools v3.0.0 15.0.40215.0

Azure Data Lake Node 1.0

Azure Data Lake Tools for Visual Studio 2.2.9000.1

Azure Data Lake Tools for Visual Studio 2.2.9000.1

Azure Functions and Web Jobs Tools 15.0.40215.0

C# Tools 2.7.0-beta3-62707-11. Commit Hash: 75dfc9b33ed624dff3985c7435c902c3c58c0e5c

Common Azure Tools 1.10

Cookiecutter 15.6.18072.2

Fabric.DiagnosticEvents 1.0

GitHub.VisualStudio 2.2.0.11

JavaScript Language Service 2.0

JavaScript Project System 2.0

JavaScript UWP Project System 2.0

Merq 1.1.17-rc (cba4571)

Microsoft Azure HDInsight Azure Node 2.2.9000.1

Microsoft Azure Hive Query Language Service 2.2.9000.1

Microsoft Azure Service Fabric Tools for Visual Studio 2.0

Microsoft Azure Stream Analytics Language Service 2.2.9000.1

Microsoft Azure Stream Analytics Node 1.0

Microsoft Azure Tools 2.9

Microsoft Continuous Delivery Tools for Visual Studio 0.3

Microsoft JVM Debugger 1.0

Microsoft MI-Based Debugger 1.0

Microsoft Visual C++ Wizards 1.0

Microsoft Visual Studio Tools for Containers 1.1

Microsoft Visual Studio VC Package 1.0

Mono Debugging for Visual Studio 4.9.11-pre (71eb098)

NuGet Package Manager 4.6.0

Office Developer Tools for Visual Studio 2017 ENU 15.0.27326.00

ProjectServicesPackage Extension 1.0

Python 15.6.18072.2

Python - Django support 15.6.18072.2

Python - IronPython support 15.6.18072.2

Python - Profiling support 15.6.18072.2

Redgate ReadyRoll 1.14.17.5347

Redgate SQL Search 2.4.2.1439

SQL Server Data Tools 15.1.61801.210

ToolWindowHostedEditor 1.0

TypeScript Tools 15.6.20202.3

Visual Basic Tools 2.7.0-beta3-62707-11. Commit Hash:

Visual C++ for Cross Platform Mobile Development (iOS) 15.0.27309.00

Visual Studio Code Debug Adapter Host Package 1.0

Visual Studio Tools for Apache Cordova 15.123.7102.2

Visual Studio Tools for Unity 3.6.0.5

Visual Studio Tools for Universal Windows Apps 15.0.27428.01

VisualStudio.Mac 1.0

Workflow Manager Tools 1.0 1.0

Xamarin 4.9.0.752 (0faa808ee)

Xamarin Designer 4.10.58 (cee1369d0)

Xamarin.Android SDK 8.2.0.16 (HEAD/a78295902)

Xamarin.iOS and Xamarin.Mac SDK 11.8.1.28 (3979d08)

Xenko.VisualStudio.Package 2.0

full path of Xenko installation

F:\Program Files

a screenshot of the crash dialog

the locale (language) of your PC English (US)

versions of .Net framework installed

versions of C++ redistributable installed

audio drivers

the first item (AMD High Definition Audio Device) was just updated now. It previously was listed as "High Definition Audio Device" ( same as the second entry ) but after the update, it was changed to "AMD High Definition Audio Device". This update had no effect.

I am going to see if I can make room to re-install on my C: drive as after looking at the F: drive installation it does not "look right" ( just a gut feeling ).

As a fwiw, I am receiving my new laptop next week :

This will force a re-install of everything (including Xenko ) and I'm reasonably confident that there should be no further issues after setting the new machine up.

That being said, unless you feel there may be some benefit to discovering the cause of my particular issue to assist other users possible issues, don't spend much time on this and I will report again after I get my new machine up and running.

thanks again Nicolas,

b :) ------ Original Message ------From: "Nicolas Musset" notifications@github.com

To: "SiliconStudio/xenko" xenko@noreply.github.com Cc: "b-r-s" b@tntzone.com; "Author" author@noreply.github.com Sent: 4/1/2018 5:05:16 AM Subject: Re: [SiliconStudio/xenko] v2.1.2.1 Crashing on startup (#660)

What's Visual Studio Ultimate? I never heard of it?

Could you provide more detailed information?

full path of Xenko installation a screenshot of the crash dialog the locale (language) of your PC versions of .Net framework installed versions of C++ redistributable installed Given that the crash log contains SiliconStudio.Xenko.Audio, there might be some issues with your audio drivers. Make sure your PC has the latest updates installed.

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

b-r-s commented 6 years ago

Hi again Nicolas,

I did re-install on my C: drive but am experiencing the same crash.

thanks b :)

------ Original Message ------ From: "brian stensrud" b@tntzone.com To: "SiliconStudio/xenko" reply@reply.github.com Sent: 4/1/2018 3:13:45 PM Subject: Re[2]: [SiliconStudio/xenko] v2.1.2.1 Crashing on startup (#660)

Hi Nicolas,

Firstly - thanks for such a quick response :).

re: "Ultimate" - that is an older term for what is now "Enterprise".

Below are the specs for my VS install :

  • Microsoft Visual Studio Enterprise 2017
  • Version 15.6.3
  • VisualStudio.15.Release/15.6.3+27428.2011
  • Microsoft .NET Framework

  • Version 4.7.02558

          Installed Version: Enterprise

Architecture Diagrams and Analysis Tools 00369-90000-00000-AA359

Visual C++ 2017 00369-90000-00000-AA359

Visual F# Tools 10.1 for F# 4.1 00369-90000-00000-AA359

Add New File 3.5

ASP.NET and Web Tools 2017 15.0.40314.0

ASP.NET Core Razor Language Services 1.0

ASP.NET Web Frameworks and Tools 2017 5.2.51214.0

Azure App Service Tools v3.0.0 15.0.40215.0

Azure Data Lake Node 1.0

Azure Data Lake Tools for Visual Studio 2.2.9000.1

Azure Data Lake Tools for Visual Studio 2.2.9000.1

Azure Functions and Web Jobs Tools 15.0.40215.0

C# Tools 2.7.0-beta3-62707-11. Commit Hash: 75dfc9b33ed624dff3985c7435c902c3c58c0e5c

Common Azure Tools 1.10

Cookiecutter 15.6.18072.2

Fabric.DiagnosticEvents 1.0

GitHub.VisualStudio 2.2.0.11

JavaScript Language Service 2.0

JavaScript Project System 2.0

JavaScript UWP Project System 2.0

Merq 1.1.17-rc (cba4571)

Microsoft Azure HDInsight Azure Node 2.2.9000.1

Microsoft Azure Hive Query Language Service 2.2.9000.1

Microsoft Azure Service Fabric Tools for Visual Studio 2.0

Microsoft Azure Stream Analytics Language Service 2.2.9000.1

Microsoft Azure Stream Analytics Node 1.0

Microsoft Azure Tools 2.9

Microsoft Continuous Delivery Tools for Visual Studio 0.3

Microsoft JVM Debugger 1.0

Microsoft MI-Based Debugger 1.0

Microsoft Visual C++ Wizards 1.0

Microsoft Visual Studio Tools for Containers 1.1

Microsoft Visual Studio VC Package 1.0

Mono Debugging for Visual Studio 4.9.11-pre (71eb098)

NuGet Package Manager 4.6.0

Office Developer Tools for Visual Studio 2017 ENU 15.0.27326.00

ProjectServicesPackage Extension 1.0

Python 15.6.18072.2

Python - Django support 15.6.18072.2

Python - IronPython support 15.6.18072.2

Python - Profiling support 15.6.18072.2

Redgate ReadyRoll 1.14.17.5347

Redgate SQL Search 2.4.2.1439

SQL Server Data Tools 15.1.61801.210

ToolWindowHostedEditor 1.0

TypeScript Tools 15.6.20202.3

Visual Basic Tools 2.7.0-beta3-62707-11. Commit Hash:

Visual C++ for Cross Platform Mobile Development (iOS) 15.0.27309.00

Visual Studio Code Debug Adapter Host Package 1.0

Visual Studio Tools for Apache Cordova 15.123.7102.2

Visual Studio Tools for Unity 3.6.0.5

Visual Studio Tools for Universal Windows Apps 15.0.27428.01

VisualStudio.Mac 1.0

Workflow Manager Tools 1.0 1.0

Xamarin 4.9.0.752 (0faa808ee)

Xamarin Designer 4.10.58 (cee1369d0)

Xamarin.Android SDK 8.2.0.16 (HEAD/a78295902)

Xamarin.iOS and Xamarin.Mac SDK 11.8.1.28 (3979d08)

Xenko.VisualStudio.Package 2.0

full path of Xenko installation

F:\Program Files

a screenshot of the crash dialog

the locale (language) of your PC English (US)

versions of .Net framework installed

versions of C++ redistributable installed

audio drivers

the first item (AMD High Definition Audio Device) was just updated now. It previously was listed as "High Definition Audio Device" ( same as the second entry ) but after the update, it was changed to "AMD High Definition Audio Device". This update had no effect.

I am going to see if I can make room to re-install on my C: drive as after looking at the F: drive installation it does not "look right" ( just a gut feeling ).

As a fwiw, I am receiving my new laptop next week :

  • HP OMEN 17.3
    • 2.8 GHz Intel Core i7-7700HQ,
    • 2 TB SSHD,
    • 16 GB DDR4,
    • AMD Radeon RX580,
    • Win10

This will force a re-install of everything (including Xenko ) and I'm reasonably confident that there should be no further issues after setting the new machine up.

That being said, unless you feel there may be some benefit to discovering the cause of my particular issue to assist other users possible issues, don't spend much time on this and I will report again after I get my new machine up and running.

thanks again Nicolas,

b :) ------ Original Message ------From: "Nicolas Musset" notifications@github.com

To: "SiliconStudio/xenko" xenko@noreply.github.com Cc: "b-r-s" b@tntzone.com; "Author" author@noreply.github.com Sent: 4/1/2018 5:05:16 AM Subject: Re: [SiliconStudio/xenko] v2.1.2.1 Crashing on startup (#660)

What's Visual Studio Ultimate? I never heard of it?

Could you provide more detailed information?

full path of Xenko installation a screenshot of the crash dialog the locale (language) of your PC versions of .Net framework installed versions of C++ redistributable installed Given that the crash log contains SiliconStudio.Xenko.Audio, there might be some issues with your audio drivers. Make sure your PC has the latest updates installed.

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

stefnotch commented 6 years ago

a screenshot of the crash dialog

There doesn't appear to be a screenshot? If you comment via e-mail reply, images might not work.