Hi - I am able to set up an email and triggers to go off when someone's subscription is deactivated - great but also too late for me to do anything to persuade them not to cancel!
Would be great if there was a trigger that could be fired when someone slid the 'do not renew' toggle or 'cancel' as my members then keep their membership until the next time a payment is due when it is automatically then deactivated.
This would be a great opportunity for me to trigger a 'save' strategy - at the moment I cant do that as I have no way to tell when they make that decision to cancel.
Hi - I am able to set up an email and triggers to go off when someone's subscription is deactivated - great but also too late for me to do anything to persuade them not to cancel!
Would be great if there was a trigger that could be fired when someone slid the 'do not renew' toggle or 'cancel' as my members then keep their membership until the next time a payment is due when it is automatically then deactivated.
This would be a great opportunity for me to trigger a 'save' strategy - at the moment I cant do that as I have no way to tell when they make that decision to cancel.
Thanks!