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Slimbook-Team / slimbookrgbkeyboard

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keyboard lights not working, even keyboard not working. #10

Open Gabo-Tech opened 1 month ago

Gabo-Tech commented 1 month ago

I'm using a titan, after the last firmware update the keyboard died for no apparent reason, I was able to reinstall the drivers and set it up, now keyboard works but with some misconfigurations on the layout and backlight doesn't work, when running the slimbookrgbkeyboard from terminal I get this error: device handle could not be acquired: no suitable device found

Any ideas on how to troubleshoot it? no cool having a 'high end' laptop less tn 3 years that was almost 4k euros with an unusable keyboard just from a kernel update...

Randomly the keyboard stops working, and randomly too the lights get on... So the hardware is not damaged, I really take a lot of care of the laptop.

Any hint would be helpful. I'm using latest version of Pop OS. and I also have the latest version of the BIOS.

Lt-Henry commented 1 month ago

Did the keyboard start to fail after firmware update or kernel update? Slimbook firmware upgrade is currently a manual and explicit process (fwupd is work in progress).

In case we are talking about a system upgrade, what Ubuntu version are you using? I have to double check it but I think we didn't updated Titan related drivers recently.

Gabo-Tech commented 1 month ago

Yes, was after a firmware update, these are the details of the system: Operating System: Pop!_OS 22.04 LTS Kernel: Linux 6.9.3-76060903-generic Architecture: x86-64 Hardware Vendor: SLIMBOOK Hardware Model: TITAN