Ticket System

[cyklon73]

Ticket system to replace the ticket bot

ToDos

• [ ] UI to create tickets
• [ ] set staff to claim tickets
• [ ] ticket claims so that the person who takes care of the ticket can claim it
• [ ] transcript after close and channel del
• [ ] notify user after close in dm
• [ ] button to close with reason
• [ ] block chat for the user after closing
• [ ] command to add members to the ticket
• [ ] button to reopen a ticket
• [ ] button to delete a closed ticket

[MatitoDev]

• [ ] blacklist
• [ ] closerequest maybe also by users but then the staff should be able to set a reason
• [ ] closeing should only be able by the staff
• [ ] private thread for staff notes/discussions
• [ ] a way to reopen del tickets? the transcript is saved so it should be not that complicated
• [ ] limit max tickets per user
• [ ] open ticket for a user if the team seeks dialogue with a user
• [ ] for opening a ticket, a dropdown with Topics?