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SlimeBot
JDA-Bot um das SlimeCloud Discordteam zu unterstützen
https://discord.gg/slimecloud
GNU Affero General Public License v3.0
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Ticket System
#162
Open
cyklon73
opened
8 months ago
cyklon73
commented
8 months ago
Ticket system to replace the ticket bot
ToDos
[ ] UI to create tickets
[ ] set staff to claim tickets
[ ] ticket claims so that the person who takes care of the ticket can claim it
[ ] transcript after close and channel del
[ ] notify user after close in dm
[ ] button to close with reason
[ ] block chat for the user after closing
[ ] command to add members to the ticket
[ ] button to reopen a ticket
[ ] button to delete a closed ticket
MatitoDev
commented
7 months ago
[ ] blacklist
[ ] closerequest maybe also by users but then the staff should be able to set a reason
[ ] closeing should only be able by the staff
[ ] private thread for staff notes/discussions
[ ] a way to reopen del tickets? the transcript is saved so it should be not that complicated
[ ] limit max tickets per user
[ ] open ticket for a user if the team seeks dialogue with a user
[ ] for opening a ticket, a dropdown with Topics?
Ticket system to replace the ticket bot
ToDos