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SmartHalo-User-Group / SmartHalo-2

SmartHalo User Group (https://www.facebook.com/groups/smarthalousers)
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Water seal #10

Closed nzwaneveld closed 3 years ago

nzwaneveld commented 3 years ago

I have received mine, but it has massive water issues! Just one ride through rain and water is inside everywhere. It’s still working, but very unreliable (touch control only partly or on its own; middle display turns on and off or dims down). I am very disappointed and I find this unacceptable! What is such a product worth, if you cannot ride your bike through a bit of rain…

Affected user: Laurenz Strassemeyer

nzwaneveld commented 3 years ago

SmartHalo feedback: SmartHalo 2 is designed to be waterproof so this could be a manufacturing defect. Could you send us an email at support@smarthalo.bike with a couple of pictures and our support team will make it right.

Solution available. Affected users can contact SH Support

nzwaneveld commented 3 years ago

Support is not responding to email.

smarthalo commented 3 years ago

Make sure to always properly close the USB port cover when outside of home. If you believe you had the port cover properly sealed and water still went in, it might be a manufacturing defect. Please contact support@smarthalo.bike