After update 3.22.16.0 some players can't connect and are stuck in queue #1

[gegtor]

This issue is currently being discussed at Unturned official Discord

After update 3.22.16.0 some players can't connect and are stuck in queue #1

[SDGNelson]

Is this happening on your server? Are they actually in the queue (server full), or stuck in the queue screen?

[gegtor]

Yes it's happening on my network of 23 servers

They are stuck in the queue screen even on empty or half full servers

[SDGNelson]

Have you already tried disabling plugins? Would recommend the usual of enabling a couple at a time to narrow down the cause.

If you can attach the Client.log from a player stuck in the queue or the Server.log there might be a clue.

[gegtor]

I doubt it's plugin related as reports of the same issue on Discord state that it happens even on vanilla servers Also I never saw this issue in the past and it popped up only today after the update

Here are client and player logs I found on Unturned official Discord because I myself can't replicate the issue Player.log Client.log

You can find the discussion about it here

[SDGNelson]

In those logs it looks like the player components are throwing an exception in Update, but unsure what is causing it. Could I try joining your server to see if I can reproduce it?

[gegtor]

These logs aren't from my server but sure

Try this server IP: S5.RAID-CITY.COM Port: 27055

[Rattman1233]

hey, im the guy who started that discussion on discord, heres some info that might/might not be useful and fixes weve already tried:

• i run the server from my pc, not from dedicated hardware
• it was happening before the most recent update
• modifying draw distance has not worked
• disabling battleye has not worked
• the server used to work completely flawlessly
• the first time i noticed the bug was on august 17 (this was the first time the server had been up in a while)
• switching maps and wiping groups.dat doesnt work if need be i can send the server files and put the server up for you to try to reproduce the bug on, im about to head to sleep so in about 9 hours i can up the server (it also uses my personal IP so id prefer to keep that as private as possible)

[Akos60]

I tried to join the server mentioned above and I have the same issue. I tried the following:

• Disable all cosmetics and gun skins
• Use a new steam account

Here are my log files: Client.log Client_Prev.log Player.log Player-prev.log

Edit: I did some further testing:

• Still have the same issue from a different machine (same IP)
• Used a VPN on the original machine and I didnt have any problems joining

[SDGNelson]

I tried joining the S5.RAID-CITY.COM server and got as far as authenticating with server, but did not receive the "accepted" response.

Is S5.RAID-CITY.COM your server @gegtor? Since Akos mentioned it worked fine with a VPN: is your server in or around the RU region? There have been reports that RU traffic is flaky recently. Otherwise my guess is that a plugin on the server is patching one of the methods related to accepting new clients. There might be an exception if you can share the log file, but otherwise I would still recommend testing without plugins.

@Rattman1233 if you would be more comfortable could you email me your server's IP privately please? (nelson@smartlydressedgames.com) I could try connecting and see if it gets stuck in the same place.

@Akos60 Do you have a server experiencing the same problem?

Edit: actually I can join S5.RAID-CITY.COM if I use a Russian VPN.

[gegtor]

@SDGNelson Yes I own RAID-CITY

Our servers are hosted in Germany and recently our data center had an issue with it's connectivity because of severed fiber cable https://status.hetzner.com/incident/d2b7730f-06ed-415a-b988-f25876ff86f3 I think they are still fixing stuff and we are experiencing 4-10% packet loss Can packet loss be the reason for failed authentication?

This outage coincided with Friday update

We had 190 players online today at the same time and they haven't experienced any issues and got around 10-15 reports of this issue

[Rattman1233]

@SDGNelson alright, i shot you an email with the IP.

[Akos60]

@SDGNelson I'm just an admin on RAID-CITY experiencing the same issue.

Edit: I connected to Austria with the VPN and I live in Hungary.

[SDGNelson]

Maybe it is related to that data center outage then. The messages are sent in reliable mode, but if all of them are getting dropped - maybe on a specific route - there is nothing the game can do.

[Rattman1233]

alright, so with the logs from my server nelson determined that the reason my server had this problem was that it was set to third person only. i dont know if thats whats causing other peoples issues, but setting my server to first person solved it for me

[gegtor]

I can confirm now this was a strange networking issue

This ticket can be closed

[SDGNelson]

Glad to hear it is all sorted out! The third-person-only issue will be fixed for the next update as well.