A preview of the terms found is displayed. However, no articles are displayed on catalogsearch.

[stradd]

Magento ver. 2.4.5-p1 CE ElasticSuite) Open Source ver. 2.10.14 Production mode

First of all, everything works flawlessly. After a few hours, a preview of the search terms found is displayed, but after confirming in the search field with Enter the following appears on the search page: Your search returned no results. And no items are displayed.

Not all categories are affected, but always the same ones. index:reindex catalog search_fulltext fixes the problem again for a few hours. Before reindexing, the status of the index is ready After that it occurs again. When I disable Elasticsuite. the problem does not occur.

[vahonc]

Hello @stradd,

Are you sure no 3rd party cache extensions (e.g. Varnish, etc) affect this?

Are you using multi websites/store environments? If so provide the output of this command: $ curl http://localhost:9200/_cat/indices?v

BR, Vadym

[stradd]

Hi vahonc,

I still use the Amasty Full Page Cache Warmer. However, this has been working flawlessly for years. However, I have noticed the following. If I deactivate the ElastiSuite, the system runs perfectly. If I activate it, the problem occurs again after a while. I have now set a cronjob for index:reindex catalog search_fulltext. This has fixed the problem so far, but is not a permanent solution.

I use a multi websites/store. curl http://localhost:9200/_cat/indices?v gives:

health status index uuid pri rep docs.count docs.deleted store.size pri.store.size green open magento2_de_tracking_log_event_202209 zH9NB0LETmS4RfCTPDeSjA 1 0 11 0 59.7kb 59.7kb green open magento2_de_tracking_log_event_202208 IgueCw-fT5y9elzreHbljw 1 0 15 0 24.8kb 24.8kb green open magento2_en_tracking_log_session_202211 50h-3BriRN6e91FyQsfHew 1 0 71 0 49.3kb 49.3kb green open magento2_en_tracking_log_session_202212 DH7tbDwORESJ3jcPbcHYsw 1 0 71 0 53.4kb 53.4kb green open magento2_de_tracking_log_event_202304 z7JZM3IPSLGHJ1h75imvWQ 1 0 942 0 1.1mb 1.1mb green open magento2_de_tracking_log_event_202303 W7EzsgElTBCItT1nL4Sw-g 1 0 3568 0 3.4mb 3.4mb green open magento2_de_tracking_log_session_202209 n2Uh6VZvQGulX8JB-etGlA 1 0 7 0 16.2kb 16.2kb green open magento2_de_tracking_log_session_202208 fj_l27eKSNiD65VHKAOCvQ 1 0 14 0 9.6kb 9.6kb green open magento2_de_tracking_log_event_202206 S_2mjugvQvKTWWE7pCzcEA 1 0 47 0 45.1kb 45.1kb green open magento2_de_tracking_log_session_202206 YUl4tj9jR6KZ6L4IInZh_w 1 0 9 0 8.9kb 8.9kb green open magento2_de_tracking_log_session_202304 g0nHM-mSTtSd1fvc3ivNMw 1 0 302 2 142.2kb 142.2kb green open magento2_de_tracking_log_session_202303 Gv4yA5KHR9mEahnvA88Zew 1 0 709 13 274.3kb 274.3kb green open magento2_de_tracking_log_session_202302 4SbNloCRT6C84YhbLfMDvw 1 0 761 6 288.4kb 288.4kb green open magento2_de_tracking_log_session_202301 cR-YWcniTN-ILtqzZ-ku2A 1 0 643 4 269.3kb 269.3kb green open magento2_en_tracking_log_session_202210 158Uw-mwSeafqwJjA0ZEPQ 1 0 21 1 35kb 35kb yellow open magento2_product_2_v543 JkMadoFwS1K5pKEFUJ0e1Q 1 1 2344 0 2mb 2mb green open .geoip_databases 1bEU-sTKR-KxvbiSdpGB8A 1 0 42 42 40.6mb 40.6mb green open magento2_en_tracking_log_event_202210 0wWjBIInTcuAjF1Xt3UqlA 1 0 40 0 99.1kb 99.1kb green open magento2_en_tracking_log_event_202211 2tAOhkuQSRKX3TE8yKq34w 1 0 526 0 685kb 685kb green open magento2_en_tracking_log_event_202212 sWLVQJNgRp2M-TBtdlnsLA 1 0 195 0 358.4kb 358.4kb green open magento2_de_tracking_log_event_202302 Khx8qipDSZCEAkJwNvLiKg 1 0 2916 0 2.4mb 2.4mb yellow open shopprefix_product_1_v12 co7oyy22QAqLhxOsGT764g 1 1 1 0 9.4kb 9.4kb green open magento2_en_catalog_category_20230408_212346 Q2uJ40twTxOWpeDhIZUbng 1 0 433 0 759.4kb 759.4kb green open magento2_de_tracking_log_event_202301 Bm-RkWlHTxCjBL4sOBdOcA 1 0 2227 0 1.6mb 1.6mb green open magento2_en_thesaurus_20230408_212346 ZqDBVNs7TqyfZ2Qqt3F1bw 1 0 0 0 226b 226b yellow open shopprefix_product_2_v5 q0d8RD1MT12wGdSV6b0dTQ 1 1 1 0 9.4kb 9.4kb green open magento2_de_catalog_product_20230417_073008 2p_jCcFAStqJVDpp_sY7nw 1 0 28293 0 12.4mb 12.4mb yellow open magento2_product_1_v568 uH0U64ozSaiFd6xRcv0A6w 1 1 2341 0 2.1mb 2.1mb green open magento2_en_tracking_log_session_202301 YygMv2tnRrSAh_SJiAQK3A 1 0 130 2 67.7kb 67.7kb green open magento2_en_tracking_log_session_202302 PgM93DvvR2K3K9ps4SePxA 1 0 174 0 96.1kb 96.1kb green open magento2_en_tracking_log_session_202206 t4SkeApsRJWlWmFu-6sqDQ 1 0 1 0 5kb 5kb green open magento2_en_tracking_log_session_202303 FkX4ukCKTHyJ4MfxB6VTJw 1 0 172 6 99.2kb 99.2kb green open magento2_en_tracking_log_session_202304 bL4zjZE5ROSA8sI7rdMgJw 1 0 46 1 44.1kb 44.1kb green open magento2_de_catalog_category_20230408_212345 r76DPpJOQZSYU5OJGr7gOw 1 0 430 0 780.3kb 780.3kb green open magento2_de_tracking_log_session_202212 eE_LzUo2RoCCLpmW-yXu1w 1 0 717 6 286kb 286kb green open magento2_de_thesaurus_20230408_212346 L6xrns6jR8-XtCn1arb_vA 1 0 0 0 226b 226b green open magento2_de_tracking_log_session_202211 hZIT2Wv_SJeQU8d2cNm83A 1 0 795 3 289.4kb 289.4kb green open magento2_de_tracking_log_session_202210 RQh3kwedSx--PIZP1PXx6Q 1 0 196 10 142.6kb 142.6kb green open magento2_en_catalog_product_20230417_073020 hO0HFDs4TMWa7BfGfCW_eg 1 0 28293 0 11.7mb 11.7mb green open magento2_en_tracking_log_event_202301 AN5ki6QnQEy6nKPDanr75Q 1 0 394 0 609.2kb 609.2kb green open magento2_en_tracking_log_event_202302 7t87JBqJT4eyg9-qIxPcBw 1 0 521 0 561.3kb 561.3kb green open magento2_de_tracking_log_event_202212 LKthFaGRTjmmE8p6PPJnCA 1 0 2239 0 2.3mb 2.3mb green open magento2_en_tracking_log_event_202303 d45uF-O9RnaQZnoeoInTJQ 1 0 627 0 744.4kb 744.4kb green open magento2_de_tracking_log_event_202211 XYw5pSHDRLmevPF4NjCuzg 1 0 4089 0 4.3mb 4.3mb green open magento2_en_tracking_log_event_202304 hVfO_CQrTJKyvUi11TbImg 1 0 126 0 273.9kb 273.9kb green open magento2_en_tracking_log_event_202206 fKF08dHiRj2HNEkeAAVmeA 1 0 4 0 13.3kb 13.3kb green open magento2_de_tracking_log_event_202210 UrGCzz_rQ5iG0jOGAYdefg 1 0 696 0 867.6kb 867.6kb

[vahonc]

@stradd,

It is very strange that your problem does not appear on all categories, but only on some categories. It also seems to me that the problem you describe may consist of two separate problems. But it's hard to say anything specific right now.

You can try to enable Debug Mode for ElasticSuite and to analyze queries which send to Elasticsearch. You can get it from the system.log file if you activate the Debug mode of Elasticsuite in: Stores -> Configuration -> Elasticsuite -> Base settings -> Elasticsearch Client -> Enable Debug Mode. Just looking for big JSON data.

Also, please add more details about what you have before and after you added cronjob, and how exactly it solves your problem (maybe with screenshots).

BR, Vadym

[github-actions[bot]]

This issue was waiting update from the author for too long. Without any update, we are unfortunately not sure how to resolve this issue. We are therefore reluctantly going to close this bug for now. Please don't hesitate to comment on the bug if you have any more information for us; we will reopen it right away! Thanks for your contribution.