Error filtering template: catalog_product index does not exist yet. Make sure everything is reindexed.

[sanjaykesari28]

Magento Version - EE 2.4.5-p1 Elasticsuit versions : * 2.10.17.1

Issue. When creating product slider through pagebuilder then getting below error Error filtering template: catalog_product index does not exist yet. Make sure everything is reindexed.

Please help to resolve this error

[sanjaykesari28]

Hello Support,

Please update

[vahonc]

Hello @sanjaykesari28,

Are you sure that everything is reindexed?

Have you run this command bin/magento indexer:reindex? What is the output of it?

BR, Vadym

[sanjaykesari28]

Hello Support,

Yes, run indexing and it's working fine. Please review attached screenshots

Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 12:21 PM Vadym Honcharuk @.***> wrote:

Assigned #3011 https://github.com/Smile-SA/elasticsuite/issues/3011 to @sanjaykesari28 https://github.com/sanjaykesari28.

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#event-9896271393, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCIOD7ACWKRJNZMVXW3XRYLPPANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were assigned.Message ID: @.***>

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[sanjaykesari28]

Hello Support,

FYI, when we are disabling the Smile_ElasticsuiteVirtualCategory module then everything is working fine. Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 12:35 PM Sanjay Kumar Kesarwani < @.***> wrote:

Hello Support,

Yes, run indexing and it's working fine. Please review attached screenshots

Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 12:21 PM Vadym Honcharuk @.***> wrote:

Assigned #3011 https://github.com/Smile-SA/elasticsuite/issues/3011 to @sanjaykesari28 https://github.com/sanjaykesari28.

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#event-9896271393, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCIOD7ACWKRJNZMVXW3XRYLPPANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were assigned.Message ID: @.***>

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[vahonc]

@sanjaykesari28,

Provide detailed steps with screenshots of how exactly you tried to create the product slider through PageBuilder.

Maybe there is some issue with the relations between products and categories because normally all should be fine with this.

P.S. I don't see the attached screenshots about the results of reindex, maybe you should answer via browser and not via email directly.

BR, Vadym

[sanjaykesari28]

Hello Support,

Below is screen recording to re-produce this error

https://www.awesomescreenshot.com/video/19366700?key=b7cb27a282a2421f6536fa17a1fdcfea

Also i have attached all screenshots in a dummy product URL

https://mcstaging-2-4.jaspal.com/demoproduct.html

Also as i have updated earlier, after disabling Smile_ElasticsuiteVirtualCategory module things are working fine.

[vahonc]

@sanjaykesari28,

How exactly you are installing the Smile_Elasticsuite via composer or from the zip archive?

[sanjaykesari28]

Hello Support,

We have installed this through composer and also updated in latest version

name : smile/elasticsuite descrip. : Magento 2 merchandising and search engine built on ElasticSearch keywords : core, elasticsearch, graphql, magento, magento2, merchandising, search, setup versions : * 2.10.17.1 type : magento2-component license : Open Software License 3.0 (OSL-3.0) (OSI approved) https://spdx.org/licenses/OSL-3.0.html#licenseText homepage : https://github.com/Smile-SA/elasticsuite source : [git] https://github.com/Smile-SA/elasticsuite.git 48bc91079ff3aceb1b84e6efab1a0c4521afa86f dist : [zip] https://api.github.com/repos/Smile-SA/elasticsuite/zipball/48bc91079ff3aceb1b84e6efab1a0c4521afa86f 48bc91079ff3aceb1b84e6efab1a0c4521afa86f path : /var/www/html/jaspalbrand/vendor/smile/elasticsuite names : smile/elasticsuite, smile/module-elasticsuite-admin-notification, smile/module-elasticsuite-analytics, smile/module-elasticsuite-catalog, smile/module-elasticsuite-catalog-graph-ql, smile/module-elasticsuite-catalog-optimizer, smile/module-elasticsuite-catalog-rule, smile/module-elasticsuite-core, smile/module-elasticsuite-indices, smile/module-elasticsuite-swatches, smile/module-elasticsuite-thesaurus, smile/module-elasticsuite-tracker, smile/module-elasticsuite-virtual-category

support issues : https://github.com/Smile-SA/elasticsuite/issues source : https://github.com/Smile-SA/elasticsuite/tree/2.10.17.1

autoload files psr-4 Smile\ElasticsuiteCore\ => src/module-elasticsuite-core Smile\ElasticsuiteCatalog\ => src/module-elasticsuite-catalog Smile\ElasticsuiteIndices\ => src/module-elasticsuite-indices Smile\ElasticsuiteTracker\ => src/module-elasticsuite-tracker Smile\ElasticsuiteSwatches\ => src/module-elasticsuite-swatches Smile\ElasticsuiteAnalytics\ => src/module-elasticsuite-analytics Smile\ElasticsuiteThesaurus\ => src/module-elasticsuite-thesaurus Smile\ElasticsuiteCatalogRule\ => src/module-elasticsuite-catalog-rule Smile\ElasticsuiteCatalogGraphQl\ => src/module-elasticsuite-catalog-graph-ql Smile\ElasticsuiteVirtualCategory\ => src/module-elasticsuite-virtual-category Smile\ElasticsuiteCatalogOptimizer\ => src/module-elasticsuite-catalog-optimizer Smile\ElasticsuiteAdminNotification\ => src/module-elasticsuite-admin-notification

requires elasticsearch/elasticsearch ~6.7|~7.2 magento/framework >=103.0.0 magento/magento-composer-installer * magento/module-backend >=102.0.0 magento/module-catalog >=104.0.0 magento/module-catalog-graph-ql >=100.4.0 magento/module-catalog-search >=102.0.0 magento/module-inventory-indexer >=2.0.0 magento/module-inventory-sales >=1.1.0 magento/module-inventory-sales-api >=1.1.0 magento/module-store >=101.1.0

requires (dev) smile/magento2-smilelab-quality-suite ~2.2.0

replaces smile/module-elasticsuite-admin-notification self.version smile/module-elasticsuite-analytics self.version smile/module-elasticsuite-catalog self.version smile/module-elasticsuite-catalog-graph-ql self.version smile/module-elasticsuite-catalog-optimizer self.version smile/module-elasticsuite-catalog-rule self.version smile/module-elasticsuite-core self.version smile/module-elasticsuite-indices self.version smile/module-elasticsuite-swatches self.version smile/module-elasticsuite-thesaurus self.version smile/module-elasticsuite-tracker self.version smile/module-elasticsuite-virtual-category self.version

through co Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 4:04 PM Vadym Honcharuk @.***> wrote:

@sanjaykesari28 https://github.com/sanjaykesari28,

How exactly you are installing the Smile_Elasticsuite via composer or from the zip archive?

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#issuecomment-1647653689, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCLTEZFYWC5RQNJZN5DXRZFUFANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were mentioned.Message ID: @.***>

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[vahonc]

@sanjaykesari28,

Unfortunately, I was not able to reproduce your issue on the fresh Magento EE 2.4.5-p1 and ElasticSuite 2.10.17.1 according to your steps for reproducing this issue.

Here're my screenshots:

As you can see after creating a new product with SKU: demoproduct I was able easily to add it to the content on a new page by using PageBuilder.

Probably your issue is quite specific for your environment or maybe it's a cache or some conflict between the 3rd-party modules.

Try to check the logs of Magento and Elasticsearch, perhaps there are present some errors.

BR, Vadym

[sanjaykesari28]

Hello Support,

I understand your point but when we are disabling only Smile_ElasticsuiteVirtualCategory then the issue gets resolved. We are also able to reproduce the same issue in our local setup as well. Below is screen recording after disabling Smile_ElasticsuiteVirtualCategory

https://www.awesomescreenshot.com/video/19372379?key=d62114d43b638c76f92250bb8dc67c11

If you need, then we can share admin access of our development website. Please review and help to resolve this issue

Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 4:43 PM Vadym Honcharuk @.***> wrote:

@sanjaykesari28 https://github.com/sanjaykesari28,

Unfortunately, I was not able to reproduce your issue on the fresh Magento EE 2.4.5-p1 and ElasticSuite 2.10.17.1 according to your steps for reproducing this issue.

Here're my screenshots:

[image: Screenshot from 2023-07-24 13-17-05] https://user-images.githubusercontent.com/67791361/255570748-d6366915-8f8b-4eef-895b-ea1f4c0ba4ff.png

[image: Screenshot from 2023-07-24 13-17-19] https://user-images.githubusercontent.com/67791361/255570825-40a6806f-3ea4-4c7a-9182-42ef75fc5f09.png

[image: Screenshot from 2023-07-24 13-17-42] https://user-images.githubusercontent.com/67791361/255570906-64d1e591-0755-4ac6-8568-6b30d1b8382c.png

As you can see after creating a new product with SKU: demoproduct I was able easily to add it to the content on a new page by using PageBuilder.

Probably your issue is quite specific for your environment or maybe it's a cache or some conflict between the 3rd-party modules.

Try to check the logs of Magento and Elasticsearch, perhaps there are present some errors.

BR, Vadym

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#issuecomment-1647709712, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCPDNZQNG75WI2JUDULXRZKEPANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were mentioned.Message ID: @.***>

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[romainruaud]

Hi @sanjaykesari28

we do not reproduce your issue on a newly created environment, meaning it's probably an issue that is specific to your project or due to third party modules (we can see several non-native indexers being triggered in your screen capture).

So we'll not engage for more efforts here as part of our free support on Github.

I can see that you are working for Born group, we'll be glad to propose you some professional support if your group is interested into this. I know that you install Elasticsuite on a lot of your projects, so having such a support could definitely be valuable for you. Don't hesitate to reach us at elasticsuite@smile.fr

Regards

[sanjaykesari28]

Hello Romain,

As I showed you in screen recording that after disabling the Smile_ElasticsuiteVirtualCategory module all things are working fine, then why are you blaming the other 3rd party module? It's any type of data issue then please update us we will correct it but this issue is 100% related to Smile_ElasticsuiteVirtualCategory module.

Warm Regards, Sanjay Kesarwani

India Direct Dial: +91 7503005383

India Switchboard: +91 (020) ___

Tower C, 2nd Floor, Manikchand Ikon,

Dhole Patil Road, Pune – 411001

Web: borngroup.com Instagram: instagram.com/thisisBorn Sign-Up for our Newsletter: borngroup.com/newsletter

On Mon, Jul 24, 2023 at 6:54 PM Romain Ruaud @.***> wrote:

Hi @sanjaykesari28 https://github.com/sanjaykesari28

we do not reproduce your issue on a newly created environment, meaning it's probably an issue that is specific to your project or due to third party modules (we can see several non-native indexers being triggered in your screen capture).

So we'll not engage for more efforts here as part of our free support on Github.

I can see that you are working for Born group, we'll be glad to propose you some professional support if your group is interested into this. I know that you install Elasticsuite on a lot of your projects, so having such a support could definitely be valuable for you. Don't hesitate to reach us at @.***

Regards

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#issuecomment-1647904055, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCK6GXLRYS4SXBOFT53XRZZQXANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were mentioned.Message ID: @.***>

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[sanjaykesari28]

Hello Support,

Please help to share latest update on this

[vahonc]

@sanjaykesari28,

Unfortunately, there is not much we can do for your issue cause as I mentioned in my comment we were not able to reproduce it on the fresh Magento environment. And we can't be responsible for how your environment is configured or which 3-rd party extensions you are using.

You should understand that compatibility with third-party modules is out of the scope of our Open Source support policy provided here and cannot be covered for free. If you are interested in dedicated (paid) support through professional services, please send a mail to elasticsuite@smile.fr

BR, Vadym

[sanjaykesari28]

Hello Support,

Can you please let me know what is the process to identify 3rd party modules which are creating any issue ?

On Tue, Jul 25, 2023 at 1:38 PM Vadym Honcharuk @.***> wrote:

@sanjaykesari28 https://github.com/sanjaykesari28,

Unfortunately, there is not much we can do for your issue cause as I mentioned in my comment https://github.com/Smile-SA/elasticsuite/issues/3011#issuecomment-1647709712 we were not able to reproduce it on the fresh Magento environment. And we can't be responsible for how your environment is configured or which 3-rd party extensions you are using.

You should understand that compatibility with third-party modules is out of the scope of our Open Source support policy provided here and cannot be covered for free. If you are interested in dedicated (paid) support through professional services, please send a mail to @.***

BR, Vadym

— Reply to this email directly, view it on GitHub https://github.com/Smile-SA/elasticsuite/issues/3011#issuecomment-1649334353, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5Y3RCJLCAJDJYEGERN5AADXR55H7ANCNFSM6AAAAAA2UVWHV4 . You are receiving this because you were mentioned.Message ID: @.***>

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[vahonc]

@sanjaykesari28,

You can provide the list of your 3rd party extensions and maybe we can have a look at it. I'm not sure on 100% that the problem is directly in compatibility, but it can be possible.

There are many other reasons, so you can try to check your issue on the clean Magento environment.

BR, Vadym

[sanjaykesari28]

List of enabled modules: Magento_Store Magento_AdminAnalytics Magento_AdminNotification Magento_AdminGwsConfigurableProduct Magento_AdminGwsStaging Magento_Directory Magento_MediaGallery Magento_Theme Magento_Eav Magento_Customer Magento_AdvancedPricingImportExport Magento_Rule Magento_Indexer Magento_Backend Magento_Amqp Magento_Config Magento_Variable Magento_Authorization Magento_User Magento_Cms Magento_Catalog Magento_AwsS3CustomerCustomAttributes Magento_Widget Magento_ImportExport Magento_Backup Magento_CatalogRule Magento_Quote Magento_SalesSequence Magento_Payment Magento_Sales Magento_Bundle Magento_CatalogInventory Magento_CacheInvalidate Magento_Checkout Magento_AdvancedCatalog Magento_Security Magento_Search Magento_SalesArchive Magento_CatalogImportExport Magento_CatalogImportExportStaging Magento_CatalogSearch Magento_CatalogPageBuilderAnalytics Magento_CatalogPageBuilderAnalyticsStaging Magento_CatalogUrlRewrite Magento_Ui Magento_CustomerCustomAttributes Magento_Msrp Magento_SalesRule Magento_Captcha Magento_Downloadable Magento_Staging Magento_Wishlist Magento_MediaStorage Magento_Robots Magento_ConfigurableProduct Magento_CheckoutAddressSearch Magento_GiftRegistry Magento_CheckoutAgreements Magento_CheckoutStaging Magento_CloudComponents Magento_MediaGalleryUi Magento_CmsPageBuilderAnalytics Magento_CmsPageBuilderAnalyticsStaging Magento_VersionsCms Magento_CmsUrlRewrite Magento_Integration Magento_ConfigurableImportExport Magento_CatalogRuleConfigurable Magento_ConfigurableProductSales Magento_PageCache Magento_Contact Magento_Cookie Magento_Cron Magento_Csp Magento_CurrencySymbol Magento_CustomAttributeManagement Magento_AdvancedCheckout Magento_Analytics Magento_CustomerBalance Magento_CustomerSegment Magento_CustomerFinance Magento_CustomerImportExport Magento_CatalogWidget Magento_DeferredTotalCalculating Magento_Deploy Magento_Developer Magento_ProductAlert Magento_TargetRule Magento_AdvancedRule Magento_AdvancedSearch Magento_Elasticsearch Magento_Elasticsearch6 Magento_WebsiteRestriction Magento_ElasticsearchCatalogPermissionsGraphQl Magento_Email Magento_EncryptionKey Magento_Enterprise Magento_Tax Magento_Sitemap Magento_CatalogEvent Magento_UrlRewrite Magento_GiftWrapping Magento_GiftWrappingStaging Magento_GoogleAdwords Magento_GoogleAnalytics Magento_GoogleGtag Magento_GoogleOptimizer Magento_GoogleOptimizerStaging Magento_GoogleShoppingAds Magento_Banner Magento_AsyncOrder Magento_GroupedProduct Magento_VisualMerchandiser Magento_RemoteStorage Magento_CatalogPermissions Magento_CatalogAnalytics Magento_Inventory Magento_InventoryAdminUi Magento_InventoryAdvancedCheckout Magento_InventoryApi Magento_InventoryCatalog Magento_InventorySales Magento_InventoryCatalogAdminUi Magento_InventoryCatalogApi Magento_InventoryCatalogFrontendUi Magento_InventoryCatalogSearch Magento_InventoryCatalogSearchConfigurableProduct Magento_InventoryConfigurableProduct Magento_InventoryConfigurableProductFrontendUi Magento_InventoryConfigurableProductIndexer Magento_InventoryConfiguration Magento_InventoryConfigurationApi Magento_InventoryElasticsearch Magento_InventoryExportStockApi Magento_InventoryIndexer Magento_InventorySalesApi Magento_InventoryImportExport Magento_InventorySourceSelectionApi Magento_Shipping Magento_Webapi Magento_InventoryCache Magento_InventoryLowQuantityNotification Magento_Reports Magento_InventoryLowQuantityNotificationApi Magento_InventoryMultiDimensionalIndexerApi Magento_InventoryProductAlert Magento_InventoryReservations Magento_InventoryReservationCli Magento_InventoryReservationsApi Magento_InventoryExportStock Magento_InventorySalesAdminUi Magento_InventorySalesFrontendUi Magento_InventorySetupFixtureGenerator Magento_InventoryShipping Magento_InventoryShippingAdminUi Magento_InventorySourceDeductionApi Magento_InventorySourceSelection Magento_InventorySwatchesFrontendUi Magento_InventoryVisualMerchandiser Magento_InventoryWishlist Magento_Invitation Magento_JwtFrameworkAdapter Magento_JwtUserToken Magento_LayeredNavigation Magento_LayeredNavigationStaging Magento_Logging Magento_MediaContent Magento_MediaContentApi Magento_MediaContentCatalog Magento_MediaContentCatalogStaging Magento_MediaContentCms Magento_MediaContentSynchronization Magento_MediaContentSynchronizationApi Magento_MediaContentSynchronizationCatalog Magento_MediaContentSynchronizationCms Magento_MediaGalleryApi Magento_MediaGalleryCatalog Magento_MediaGalleryCatalogIntegration Magento_MediaGalleryCatalogUi Magento_MediaGalleryCmsUi Magento_MediaGalleryIntegration Magento_MediaGalleryMetadata Magento_MediaGalleryMetadataApi Magento_MediaGalleryRenditions Magento_MediaGalleryRenditionsApi Magento_MediaGallerySynchronization Magento_MediaGallerySynchronizationApi Magento_MediaGallerySynchronizationMetadata Magento_MediaGalleryUiApi Magento_AwsS3 Magento_MessageQueue Magento_Weee Magento_MsrpConfigurableProduct Magento_MsrpStaging Magento_MultipleWishlist Magento_MysqlMq Magento_NewRelicReporting Magento_Newsletter Magento_OfflinePayments Magento_OfflineShipping Magento_BannerCustomerSegment Magento_PageBuilder Magento_AdminGws Magento_PageBuilderAnalytics Magento_CatalogStaging Magento_PageBuilderAdminGwsAdminUi Magento_PaymentStaging Magento_Vault Magento_Persistent Magento_PersistentHistory Magento_PricePermissions Magento_ProductVideo Magento_ProductVideoStaging Magento_PromotionPermissions Magento_QuoteAnalytics Magento_QuoteConfigurableOptions Magento_InventoryConfigurableProductAdminUi Magento_QuoteStaging Magento_ReCaptchaAdminUi Magento_ReCaptchaCheckout Magento_ReCaptchaCheckoutSalesRule Magento_ReCaptchaContact Magento_ReCaptchaCustomer Magento_ReCaptchaFrontendUi Magento_ReCaptchaInvitation Magento_ReCaptchaMultipleWishlist Magento_ReCaptchaNewsletter Magento_ReCaptchaSendFriend Magento_ReCaptchaUi Magento_ReCaptchaUser Magento_ReCaptchaValidation Magento_ReCaptchaValidationApi Magento_ReCaptchaVersion2Checkbox Magento_ReCaptchaVersion2Invisible Magento_ReCaptchaVersion3Invisible Magento_ReCaptchaWebapiApi Magento_ReCaptchaWebapiRest Magento_ReCaptchaWebapiUi Magento_ReleaseNotification Magento_Reminder Magento_RemoteStorageCommerce Magento_InventoryLowQuantityNotificationAdminUi Magento_RequireJs Magento_ResourceConnections Magento_Review Magento_ReviewAnalytics Magento_AdvancedSalesRule Magento_Rma Magento_RmaStaging Magento_ScheduledImportExport Magento_SalesRuleStaging Magento_BannerPageBuilderAnalytics Magento_SalesAnalytics Magento_SalesInventory Magento_CatalogRuleStaging Magento_BannerPageBuilder Magento_ScalableCheckout Magento_ScalableInventory Magento_ScalableOms Magento_AwsS3ScheduledImportExport Magento_Elasticsearch7 Magento_SearchStaging Magento_CustomerAnalytics Magento_Securitytxt Magento_SendFriend Magento_AwsS3PageBuilder Magento_StagingPageBuilder Magento_Support Magento_Swat Magento_Swatches Magento_SwatchesLayeredNavigation Magento_CatalogInventoryStaging Magento_TaxImportExport Magento_GoogleTagManager Magento_Translation Magento_ElasticsearchCatalogPermissions Magento_CatalogUrlRewriteStaging Magento_AsynchronousOperations Magento_CmsStaging Magento_VersionsCmsPageCache Magento_VersionsCmsUrlRewrite Magento_WebapiAsync Magento_WebapiSecurity Magento_ConfigurableProductStaging Magento_CatalogStagingPageBuilder Magento_PageBuilderAdminAnalytics Magento_WishlistAnalytics Aheadworks_Faq Aheadworks_SocialLogin Amasty_BannersLite Amasty_Base Amasty_Blog Amasty_Conditions Amasty_CommonRules Amasty_CronScheduleList Amasty_EmailUnsubscribe Amasty_Feed Amasty_Payrestriction Amasty_Promo Amasty_Rgrid Amasty_SalesRuleWizard Amasty_Scroll Ampersand_DisableStockReservation Born_CpsChapsBase Born_AjaxNewsletter Born_Amasty Born_Apparel Born_Base Born_Capillary Smile_ElasticsuiteCore Born_CustomerAccount Born_CodCharges Born_ContactUs Born_Agreements Born_CustomProductAttributeExport Born_Checkout Born_CustomerBalance Born_CustomerStoreCredit Born_Email Born_EmailRestriction Born_Faq Born_FeaturedProduct Born_HoverImage Born_Sales Smile_ElasticsuiteCatalog MageWorx_GeoIP WebShopApps_MatrixRate Born_Mycard Born_NavigationMenu Omise_Payment Born_OrderHistoryStatus Born_PageBuilder Born_ProductAlert Born_ProductQty Born_ProductSortBy Born_QuickView Born_SendFriend Born_Redemption Born_Rma Born_Kerry Born_SalesPromoCode Born_SalesRule Born_ReCaptcha Born_ShopTheLook Born_SocialLogin Born_TotalDiscount WeltPixel_Backend Born_Wishlist Capillarytech_Crmintegration Fastly_Cdn Jaspal_JaspalBase Jaspal_Blog Born_Catalog Jaspal_CatalogSearch Jaspal_CatalogWidget Jaspal_Checkout Jaspal_ContactUs Jaspal_CustomerAccount Jaspal_CustomerBalance Jaspal_Apparel Jaspal_NavigationMenu Jaspal_ShopTheLook Jaspal_SizeChart Jaspal_Catalog Klaviyo_Reclaim LynAround_Checkout LynAround_Giftwrap Lyn_Base Lyn_Apparel Lyn_Catalog Lyn_Checkout Lyn_CustomerAccount Born_MatrixRate Lyn_NavigationMenu Lyn_Newsletter Lyn_Sales Lyn_Search Lyn_YellowMessenger MageWorx_Locations MageWorx_GoogleApi MageWorx_Info MageWorx_StoreLocator MageWorx_Pickup Born_MageworxStoreLocator MistyMynx_Base MistyMynx_Apparel MistyMynx_NavigationMenu Born_Omise SmartOsc_AddCouponCode SmartOsc_Address SmartOsc_AddressOrderValidate SmartOsc_AmastyPromo SmartOsc_Checkout SmartOsc_NewCheckout SmartOsc_Cookie SmartOsc_Customer SmartOsc_CustomerExport WeltPixel_GA4 SmartOsc_GridSync SmartOsc_Kerry SmartOsc_Klaviyo SmartOsc_MiniCart SmartOsc_CheckoutSkipSteps SmartOsc_Newsletter SmartOsc_PDSD SmartOsc_ResendConfirmEmailCustomer SmartOsc_Rma SmartOsc_Sales Smile_ElasticsuiteAdminNotification Smile_ElasticsuiteTracker Jaspal_VisualBreaker Smile_ElasticsuiteCatalogGraphQl Smile_ElasticsuiteCatalogRule Smile_ElasticsuiteCatalogOptimizer Smile_ElasticsuiteSwatches Smile_ElasticsuiteThesaurus Born_LayerNavigation Smile_ElasticsuiteIndices Smile_ElasticsuiteAnalytics Temando_ShippingRemover Lyn_MatrixRate WeltPixel_GoogleTagManager SmartOsc_GA4 Born_WeltPixel WeltPixel_ProductLabels

List of disabled modules: Magento_AdobeIms Magento_AdobeImsApi Magento_AdobeStockAdminUi Magento_AdobeStockAssetApi Magento_AdobeStockClient Magento_AdobeStockClientApi Magento_AdobeStockImage Magento_AdobeStockImageApi Magento_GiftCardImportExport Magento_AdminAdobeIms Magento_GraphQl Magento_BundleImportExport Magento_BundleImportExportStaging Magento_CardinalCommerce Magento_CmsGraphQl Magento_EavGraphQl Magento_StoreGraphQl Magento_CatalogInventoryGraphQl Magento_CatalogRuleGraphQl Magento_GiftCard Magento_CatalogGraphQl Magento_CheckoutAgreementsGraphQl Magento_CatalogCmsGraphQl Magento_CmsUrlRewriteGraphQl Magento_CompareListGraphQl Magento_QuoteGraphQl Magento_CustomerBalanceGraphQl Magento_DownloadableGraphQl Magento_CustomerGraphQl Magento_Dhl Magento_BundleGraphQl Magento_DirectoryGraphQl Magento_CustomerDownloadableGraphQl Magento_DownloadableImportExport Magento_CatalogCustomerGraphQl Magento_Fedex Magento_GiftCardAccount Magento_GiftCardAccountGraphQl Magento_WishlistGraphQl Magento_GiftMessage Magento_GiftMessageGraphQl Magento_GiftMessageStaging Magento_GiftRegistryGraphQl Magento_GiftWrappingGraphQl Magento_GraphQlCache Magento_GroupedImportExport Magento_GroupedCatalogInventory Magento_GroupedProductGraphQl Magento_InstantPurchase Magento_InventoryBundleImportExport Magento_InventoryBundleProduct Magento_InventoryBundleProductAdminUi Magento_InventoryBundleProductIndexer Magento_InventoryCatalogSearchBundleProduct Magento_ConfigurableProductGraphQl Magento_InventoryDistanceBasedSourceSelection Magento_InventoryDistanceBasedSourceSelectionAdminUi Magento_InventoryDistanceBasedSourceSelectionApi Magento_InventoryGroupedProduct Magento_InventoryGroupedProductAdminUi Magento_InventoryGroupedProductIndexer Magento_InventoryInStorePickupApi Magento_InventoryInStorePickupAdminUi Magento_InventoryInStorePickup Magento_InventoryInStorePickupGraphQl Magento_InventoryInStorePickupShippingApi Magento_InventoryInStorePickupQuoteGraphQl Magento_InventoryInStorePickupSales Magento_InventoryInStorePickupSalesApi Magento_InventoryInStorePickupQuote Magento_InventoryInStorePickupShipping Magento_InventoryInStorePickupShippingAdminUi Magento_Multishipping Magento_InventoryQuoteGraphQl Magento_InventoryRequisitionList Magento_InventoryGraphQl Magento_InventoryInStorePickupFrontend Magento_LoginAsCustomer Magento_LoginAsCustomerAdminUi Magento_LoginAsCustomerApi Magento_LoginAsCustomerAssistance Magento_LoginAsCustomerFrontendUi Magento_LoginAsCustomerGraphQl Magento_LoginAsCustomerLog Magento_LoginAsCustomerLogging Magento_LoginAsCustomerPageCache Magento_LoginAsCustomerQuote Magento_LoginAsCustomerSales Magento_LoginAsCustomerWebsiteRestriction Magento_Marketplace Magento_AdobeStockAsset Magento_AdobeStockImageAdminUi Magento_MsrpGroupedProduct Magento_SalesGraphQl Magento_InventoryInStorePickupMultishipping Magento_NewsletterGraphQl Magento_PaymentGraphQl Magento_Paypal Magento_PaypalGraphQl Magento_PaypalOnBoarding Magento_DownloadableStaging Magento_BannerGraphQl Magento_QuoteBundleOptions Magento_QuoteDownloadableLinks Magento_QuoteGiftCardOptions Magento_ReCaptchaGiftCard Magento_ReCaptchaMigration Magento_ReCaptchaPaypal Magento_ReCaptchaReview Magento_ReCaptchaStorePickup Magento_ReCaptchaWebapiGraphQl Magento_RelatedProductGraphQl Magento_AwsS3GiftCardImportExport Magento_ReviewGraphQl Magento_ReviewStaging Magento_Reward Magento_RewardGraphQl Magento_RmaGraphQl Magento_Rss Magento_AsyncOrderGraphQl Magento_MultipleWishlistGraphQl Magento_RewardStaging Magento_SampleData Magento_SendFriendGraphQl Magento_InventoryInStorePickupSalesAdminUi Magento_StagingGraphQl Magento_CatalogStagingGraphQl Magento_CatalogPermissionsGraphQl Magento_UrlRewriteGraphQl Magento_Swagger Magento_SwaggerWebapi Magento_SwaggerWebapiAsync Magento_SwatchesGraphQl Magento_TargetRuleGraphQl Magento_GiftCardStaging Magento_TaxGraphQl Magento_ThemeGraphQl Magento_TwoFactorAuth Magento_Ups Magento_CatalogUrlRewriteGraphQl Magento_Usps Magento_GroupedProductStaging Magento_PaypalCaptcha Magento_VaultGraphQl Magento_Version Magento_VersionsCmsUrlRewriteGraphQl Magento_BundleStaging Magento_InventoryInStorePickupWebapiExtension Magento_WeeeGraphQl Magento_WeeeStaging Magento_CheckoutAddressSearchGiftRegistry Magento_WishlistGiftCard Magento_WishlistGiftCardGraphQl Magento_GiftCardGraphQl Born_OutOfStock MageWorx_LocationPages PayPal_Braintree PayPal_BraintreeGraphQl Smile_ElasticsuiteVirtualCategory

[vahonc]

@sanjaykesari28,

You have a lot of 3rd party extensions. But I think your problem is related to PageBulder functionality, so I would look at the Born_PageBuilder module.

BR, Vadym

[sanjaykesari28]

Hello Support,

Please help to share latest update on this

[vahonc]

@sanjaykesari28,

Have you checked my last comment?

BR, Vadym

[romainruaud]

Hi @sanjaykesari28

we already answered. We're not gonna engage more as part of our Open Source support policy.

If you need more, please escalate internally in Born group so that you can contact us via mail to get involved into a support contract with us.

Regards

[sanjaykesari28]

Hello Support,

Below was last comment from your side

"You have a lot of 3rd party extensions. But I think your problem is related to PageBulder functionality, so I would look at the Born_PageBuilder module."

So we would appreciate if you can share any clue if you have found around Born_PageBuilder module

[vahonc]

@sanjaykesari28,

Firstly, try to disable it and check your issue again.

[sanjaykesari28]

Hello Support,

Yes, we have already checked by disabling this module but issue is same

[vahonc]

@sanjaykesari28,

In this case, it needs more deeply investigation. But as we already mentioned above it's out of the scope of our Open Source support policy provided here.

You can try to check your issue on the clean Magento environment (without any 3rd party extensions) to be sure that it works as we expected.

BR, Vadym

[romainruaud]

I close this issue @sanjaykesari28

Please refer to our previous comments. Contact us by mail if you're willing to contractualize for paid support.

Regards