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Smile-SA / elasticsuite

Smile ElasticSuite - Magento 2 merchandising and search engine built on ElasticSearch
https://elasticsuite.io
Open Software License 3.0
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Product missing from the product listing page and category view in admin #3347

Closed abhisingh00 closed 3 weeks ago

abhisingh00 commented 1 month ago

After updating the ElasticSuite module from version 2.10.18 to 2.10.22.2, we encountered an issue where the top products from categories were missing. Additionally, new products added or enabled after the update are not appearing in the respective categories, even after reindexing.

Preconditions

Magento Version : 2.4.5- p5

ElasticSuite Version : 2.10.22.2

Elasticsearch Version: 7.17.13

Environment : Developer or Production mode

Third party modules :

Steps to reproduce

1.Having simple products in various categories with similar properties and values. 2.Visiting the catalog pages / visiting categories section on adminhtml. 3.Having identical settings for all products.

Expected result

1.All the products must have visible on the frontend and backend and must be searchable.

  1. This should be the actual behaviour. image

Actual result

1.Products which assigned to the category are showing on the table but not visible by Elastic image

  1. Some products are products are not visible not searchable either including above.
vahonc commented 1 month ago

Hello @abhisingh00,

Are you sure that all data are re-indexed and there are no errors in Magento or Elasticsearch logs?

How exactly do you upgrade ElasticSuite (via composer or zip archive)?

BR, Vadym

abhisingh00 commented 3 weeks ago

We have done the update via composer and all the indexer are reindex properly. Yeah I have checked the log and there is nothing in the elasticsearch and magento log.