Price Filter show wrong Price number into the slider

[mahesh-makwana-web-vision]

In the category filter, the price filter shows a minimum price of €3.00, even though no products are listed with that price. There is a product priced at €3.90, which should be reflected in the filter.

Preconditions

Magento ver. 2.4.5-p9 ElasticSuite Open Source ver. 2.10.15.1

Environment : Production

Steps to reproduce

1. Add products to a category with prices ranging from €3 to €1000.
2. Ensure at least one product has a price of €3.90.
3. Run the reindexing and clear the cache.
4. Check the category filter.

Expected result

1. The price filter should show the correct minimum price (e.g., €3.90) based on the actual product prices in the category.

Actual result

1. The price filter shows a minimum price of €3.00, which does not match any product in the category.

[mahesh-makwana-web-vision]

Hello @romainruaud

We are encountering an issue where the price filter is displaying incorrect values, including zero, even though no products have a zero price.

After reindexing, the issue is temporarily resolved, but it reappears after a few days.

What steps should I take to fix this issue?

Is it related to this issue : https://github.com/Smile-SA/elasticsuite/issues/3300

Thanks.

[vahonc]

Hello @mahesh-makwana-web-vision,

Have you checked these two comments #1, #2?

Are you able to test the wrong price number issue without the ElasticSuite module, cause there could be some bug in the core of Magento?

BR, Vadym

[mahesh-makwana-web-vision]

Hello @vahonc

In my case, the price is not showing as a negative number, but it's showing as zero, and the filter is displaying incorrect products as a result.

When I run the indexer, the issue is fixed, but after a few days, when I add or update products again, the issue reappears.

It seems that adding or updating products is causing something to go wrong with the indexer.

For your information, products are added and updated via an import script, so we do not use the Magento admin interface, and the indexer is set to scheduled mode.

Thanks.

[vahonc]

@mahesh-makwana-web-vision,

Could you enable the debug mode of Elasticsuite and give us the query it's generating?

Also, provide (if it's possible) a code of your import script.

BR, Vadym

[github-actions[bot]]

This issue was waiting update from the author for too long. Without any update, we are unfortunately not sure how to resolve this issue. We are therefore reluctantly going to close this bug for now. Please don't hesitate to comment on the bug if you have any more information for us; we will reopen it right away! Thanks for your contribution.