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Smile-SA / odoo_addons

Odoo addons developed by Smile
GNU Affero General Public License v3.0
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Odoo 13 Record does not exist or has been deleted. (Record: mail.mail(786,), User: 2) #76

Open rpgresearch opened 4 years ago

rpgresearch commented 4 years ago

Try to create new User Profile and upon trying to click on "Users" or click save instead, receive error: "Record does not exist or has been deleted. (Record: mail.mail(786,), User: 2)"

Steps: Go to Settings > Users & Companies > User Profiles Click Create button. Notice that in right hand corner for some reason over the image box is big read "Archived" diagonal banner. Fill in new profile name and new email address. Click either Save on left side of page, or "Users" on right side of page (currently listing 0). Receive the error. Cannot proceed.

Please advise.

rpgresearch commented 4 years ago

Here is screenshot of the create new profile page for some reason "Archived". Any ideas why this is happening?
odoo-smile-access-control-create-user-profile-archived-cant-create-new-profile-screenshot

rpgresearch commented 4 years ago

Error screenshot. odoo-smile-access-control-create-user-profile-archived-cant-create-new-profile-error-screenshot

rpgresearch commented 4 years ago

Output from /var/log/odoo/odoo.log when click the Create Profile button:

2020-05-11 14:18:14,615 14080 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:18:14] "POST /web/dataset/call_kw/res.users/default_get HTTP/1.0" 200 - 38 0.021 0.019 2020-05-11 14:18:14,660 14080 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:18:14] "POST /web/dataset/call_kw/res.company/read HTTP/1.0" 200 - 2 0.002 0.011 2020-05-11 14:18:14,663 14075 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:18:14] "POST /web/dataset/call_kw/ir.model.fields/read HTTP/1.0" 200 - 3 0.003 0.012 2020-05-11 14:18:14,702 14075 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:18:14] "POST /web/dataset/call_kw/res.users/onchange HTTP/1.0" 200 - 1 0.001 0.009 2020-05-11 14:18:14,739 14075 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:18:14] "POST /web/dataset/call_kw/res.company/name_get HTTP/1.0" 200 - 2 0.004 0.014

Log output when click the Save button and error message pops up:

2020-05-11 14:19:15,229 14072 INFO odoodb1 odoo.addons.mail.models.mail_mail: Mail with ID 21363 and Message-Id '224384601879023.1589206753.453792095184326-openerp-188-res.users@rpgrhip1-PRODUCTION' successfully sent 2020-05-11 14:19:15,245 14072 INFO odoodb1 odoo.models.unlink: User #2 deleted mail.mail records with IDs: [21363] 2020-05-11 14:19:15,256 14072 ERROR odoodb1 odoo.addons.mail.models.mail_mail: failed sending mail (id: 21363) due to You cannot delete messages! None Traceback (most recent call last): File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 383, in _send mail._postprocess_sent_message(success_pids=success_pids, failure_type=failure_type) File "/usr/lib/python3/dist-packages/odoo/addons/mass_mailing/models/mail_mail.py", line 103, in _postprocess_sent_message return super(MailMail, self)._postprocess_sent_message(success_pids, failure_reason=failure_reason, failure_type=failure_type) File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 174, in _postprocess_sent_message self.browse(mail_to_delete_ids).sudo().unlink() File "/usr/lib/python3/dist-packages/odoo/addons/mail/models/mail_mail.py", line 84, in unlink self.env['mail.message'].browse(mail_msg_cascade_ids).unlink() File "/opt/odoo/odoo13/addons/prt_mail_messages/models/prt_mail.py", line 431, in unlink self.unlink_rights_check() File "/opt/odoo/odoo13/addons/prt_mail_messages/models/prt_mail.py", line 365, in unlink_rightscheck raise AccessError(("You cannot delete messages!")) odoo.exceptions.AccessError: ('You cannot delete messages!', None) 2020-05-11 14:19:15,308 14072 WARNING odoodb1 odoo.http: ('Record does not exist or has been deleted.\n(Record: mail.mail(21363,), User: 2)', None) 2020-05-11 14:19:15,312 14072 INFO odoodb1 werkzeug: 96.79.202.21 - - [11/May/2020 14:19:15] "POST /web/dataset/call_kw/res.users/create HTTP/1.0" 200 - 122 0.086 1.955

Suggestions please?

rpgresearch commented 4 years ago

I am logged in as the full default Odoo administrator when running this. No idea why it says "you cannot delete messages".